topic Re: Account PIN in Get Support

Account PIN

trgtrg2020 — Wed, 05 Jan 2022 22:25:54 GMT

What to do if you forget your account PIN and need to reset it? What’s the process?

Re: Account PIN

JoyLuck — Fri, 13 Nov 2020 02:49:44 GMT

@trgtrg2020 wrote:
What to do if you forget your account PIN and need to reset it? What’s the process?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance to recover your pin.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Account PIN

Dunkman — Fri, 13 Nov 2020 02:51:07 GMT

@trgtrg2020

You can contact moderator to reset your PIN.

You should have received a text from Public mobile when you first signed up with your PIN number that you chose.

Re: Account PIN

trgtrg2020 — Fri, 13 Nov 2020 02:54:46 GMT

@Dunkman Do Moderators see your PIN or is it something that only you know?

Re: Account PIN

Jb456 — Fri, 13 Nov 2020 02:52:20 GMT

@trgtrg2020 If you have an Android phone and it's the original one you used when joining you might be able to find the pin in sim card messages.

Open message app
Top right, middle or bottom click the 3 dots
Go to settings
Go to advanced
Go to sim card messages

Your sim might be there. If not follow @JoyLuck instructions.

Re: Account PIN

JoyLuck — Fri, 13 Nov 2020 02:54:53 GMT

@trgtrg2020 wrote:
Do Moderators see your PIN or is it something that only you know?

Moderators can see your pin. I have been asked to give it to them for verification when asking for assistance.

Re: Account PIN

trgtrg2020 — Fri, 13 Nov 2020 02:57:21 GMT

@JoyLuck @Dunkman So they can see the PIN before you give it to them? I thought maybe they need it to enter almost like password for them so they can gain access to the account? Maybe nobody knows the answer unless you were a moderator lol?

Re: Account PIN

Dunkman — Fri, 13 Nov 2020 02:59:13 GMT

@trgtrg2020 wrote:
@JoyLuck @Dunkman So they can see the PIN before you give it to them? I thought maybe they need it to enter almost like password for them so they can gain access to the account? Maybe nobody knows the answer unless you were a moderator lol?

@trgtrg2020

PIN number is used by moderator to help to confirm customer's identity. Moderators know your PIN when they look up your account. You also need your PIN number to access your account when you dial 611 (ie. to buy add ons, etc.)

Re: Account PIN

RosieR — Fri, 13 Nov 2020 03:23:55 GMT

@trgtrg2020 wrote:
@JoyLuck @Dunkman So they can see the PIN before you give it to them? I thought maybe they need it to enter almost like password for them so they can gain access to the account? Maybe nobody knows the answer unless you were a moderator lol?

Hi @trgtrg2020 you thought wrong! lol Moderators are gods, they can see if you are naughty or nice. oh that's santa claus. lol

Anyway, you joined Public Mobile or at least the community on 07-31-2019.. that's over a year ago. But you might still remember the welcome email that PM sent you about your activation details. Among other things, the email says...

did you? Many users forget their pin number. I almost did... I said almost. lol

FYI, if you activated in-store, your pin number was sent to by SMS. It's the 4-digit number, nothing else. If you activated online, you chose your pin number.

Stay safe!

Re: Account PIN

HALIMACS — Fri, 13 Nov 2020 03:42:33 GMT

Hi @trgtrg2020

I would recommend clicking on the bubble to the bottom right of screen and type "I forgot my PIN".

SIMon, the genius chatbot, will lead you from there to get it all taken care of !!!

Re: Account PIN

taghi — Fri, 13 Nov 2020 21:48:51 GMT

Is there a way that I can retrieve me account PIN?

Re: Account PIN

Jb456 — Fri, 13 Nov 2020 21:51:24 GMT

@taghi was answered on first page of this thread but here you go.

If you have an Android phone and it's the original one you used when joining you might be able to find the pin in sim card messages.

Open message app
Top right, middle or bottom click the 3 dots
Go to settings
Go to advanced
Go to sim card messages

Otherwise contact moderators.

Or send them a private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437