topic Re: Ported from Fido to Public mobile but i am still getting bills from Fido in Get Support

Ported from Fido to Public mobile but i am still getting bills from Fido

jon1609 — Wed, 05 Jan 2022 22:25:41 GMT

Hi,

I ported from post paid fido plan after paying my bill. I just received a mail from fido regarding new bill for next billing cycle. I called fido's customer care, they said that my number is not port out to public. It is still with fido.

But now I am really confused because I am using Public sim card and I can receive calls etc.

Can sombody please help me figure it out?

Re: Ported from Fido to Public mobile but i am still getting bills from Fido

JoyLuck — Thu, 12 Nov 2020 17:05:43 GMT

@jon1609 wrote:
Hi,
I ported from post paid fido plan after paying my bill. I just received a mail from fido regarding new bill for next billing cycle. I called fido's customer care, they said that my number is not port out to public. It is still with fido.
But now I am really confused because I am using Public sim card and I can receive calls etc.
Can sombody please help me figure it out?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Ported from Fido to Public mobile but i am still getting bills from Fido

hairbag1 — Thu, 12 Nov 2020 17:14:51 GMT

@jon1609 wrote:
Hi,
I ported from post paid fido plan after paying my bill. I just received a mail from fido regarding new bill for next billing cycle. I called fido's customer care, they said that my number is not port out to public. It is still with fido.
But now I am really confused because I am using Public sim card and I can receive calls etc.
Can sombody please help me figure it out?

If your phone is working satisfactorily on the PM network...just don't pay any more Fido charges. You don't have a cc there do you ?

Likely just a billing department oversight at Fido.

EDIT...cc meaning a credit card or other payment card.

Re: Ported from Fido to Public mobile but i am still getting bills from Fido

Triguy — Thu, 12 Nov 2020 17:10:53 GMT

If you can check your Fido account to find out if it is still active. When porting is completed then your Fido account should be closed automatically.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Ported from Fido to Public mobile but i am still getting bills from Fido

LurganIeUk — Thu, 12 Nov 2020 17:16:55 GMT

Does your PM SIM work for:

Data

inbound and out bound calls

inbound and out bound texts

If yes the number is fully ported over.

Does your FIDO SIM work for any portion of:

Data

inbound and out bound calls

inbound and out bound texts

If yes the number is NOT fully ported over.

I am thinking there is a time lapse of your account records at FIDO??

Re: Ported from Fido to Public mobile but i am still getting bills from Fido

popping — Thu, 12 Nov 2020 17:38:19 GMT

@jon1609

Do you get any incoming calls or text messages?

If yes, your port from Fido was completed. As soon as Fido released your number to PM, your Fido account will be canceled. Fido cannot continue to charge you without a phone number attached to your account.

If no. Fido has not released your number to PM yet. This may be why Fido is continue to charge you as your Fido SIM card is still working.

PM setup you Fido number right away for you to call out, send text and data as soon as you requested porting your number to PM.(Stage 1)
Porting a mobile number will take about couple of hours to couple days depending how quickly Fido release your number to PM (Stage 2).

Mobile providers have a new Port Fraud Prevention procedure in place now. They will send you a text message to fonfirm that you want to port your number out. If you do not confirm with a "yes", porting will stop.

Did you receive a Fido text message to ask you to confirm that you want to port your number out?

FYI - Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is from couple of hours to couple of days.

Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.