topic Add ons in Get Support

Add ons

Shar2 — Wed, 05 Jan 2022 22:25:24 GMT

I’ve incorrectly added the wrong add in n

Re: Add ons

softech — Thu, 25 Feb 2021 22:37:06 GMT

I am not certain PM will do a refund, but you can try to contact the moderator to sort the situations

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca.ada.support/chat/, then select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Add on

Shar2 — Thu, 25 Feb 2021 22:38:10 GMT

I ran out of calling minutes and I just added 15 dollars but I pressed the wrong calling add on !!! How can I change this??

Re: Add ons

computergeek541 — Thu, 25 Feb 2021 22:38:26 GMT

@Shar2 wrote:
I’ve incorrectly added the wrong add in n

Is it something that you'd eventually use? Officially, policies state that plans and add-ons are non-refundable. As for if moderator will allow you to swap it for another? You can ask for there are no guarantees.

Re: Add ons

HALIMACS — Thu, 25 Feb 2021 22:57:11 GMT

@Shar2

Contact the moderators as suggested earlier by @softech

Be nice and maybe you'll get a break given it was an honest error.

Re: Add on

hairbag1 — Thu, 25 Feb 2021 23:06:29 GMT

@Shar2 wrote:
I ran out of calling minutes and I just added 15 dollars but I pressed the wrong calling add on !!! How can I change this??

If you run outta regular plan calling minutes and want to add calling within Canada, you just need the $5 / 500 minute add-on.

If you added $15...were you needing one of the International Calling add-ons ?

If you just wanted the $5 / 500 minute add-on, ask the moderators to just apply the $15 and get the $5 / 500 minutes X 3. Then you'll have an additional 1500 minutes to call within Canada whenever you next run outta regular plan minutes again. Any un-used add-on minutes will roll over until you use them up...even if that takes several months or more.

Re: Add on

softech — Thu, 25 Feb 2021 23:15:51 GMT

The quickest for Mod to reply will be 2 hours but it can be as long as 48 hours.

Since you are running out of minutes, instead of waiting for a resolution from Mod, I suggest you to get the $5 local call first. Open a ticket with Mod after and hope they can do something for you after.