topic Re: can't use data in Get Support

can't use data

cvautour0619 — Wed, 05 Jan 2022 22:25:21 GMT

I was using my data with no problems in October, but no it is asking me to connect to the network (Public Mobile) to use the internet? Any help would be greatly appreciated.

Re: can't use data

Triguy — Wed, 11 Nov 2020 15:29:47 GMT

Log into your self serve account and under data and add-ons if no amount is showing then you have used up your allotment. You can purchase an add-on for $15 for 1GB.

Also check your APN settings.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: can't use data

esjliv — Wed, 11 Nov 2020 15:38:43 GMT

@cvautour0619 wrote:
I was using my data with no problems in October, but no it is asking me to connect to the network (Public Mobile) to use the internet? Any help would be greatly appreciated.

as @Triguy post, perhaps you have used up all your data?

Check here in you SELF SERVE account.

Below is my account showing I used 49 MB of 250 MB. If nothing shows up under this section for you, then you used it up.

You must wait for your next renewal for your data to be replenished again OR purchase an add-on.

Re: can't use data

Dunkman — Wed, 11 Nov 2020 15:41:49 GMT

@cvautour0619

If above suggestions not helping, Maybe try rebooting your phone. Network reset of phone.

Re: can't use data

Anonymous — Wed, 11 Nov 2020 15:43:45 GMT

@esjliv wrote:
@cvautour0619 wrote:
I was using my data with no problems in October, but no it is asking me to connect to the network (Public Mobile) to use the internet? Any help would be greatly appreciated.
as @Triguy post, perhaps you have used up all your data?

Check here in you SELF SERVE account.
Below is my account showing I used 49 MB of 250 MB. If nothing shows up under this section for you, then you used it up.
You must wait for your next renewal for your data to be replenished again OR purchase an add-on.

...OR change plan immediately to a different plan...OR ask the moderators to do an early renewal.

But there are no refunds or pro-rating here.

Re: can't use data

HALIMACS — Wed, 11 Nov 2020 16:14:48 GMT

@cvautour0619

I presume you are still able to use your phone for calling and messaging.

When is your account renewal date? Is it possible your plan has expired and/or not renewed?

It certainly does sound like you may have otherwise reached your monthly allotment.