topic Re: Having problems with Visa/Debit Payment in Get Support

Having problems with Visa/Debit Payment

bb6640 — Wed, 05 Jan 2022 22:25:15 GMT

I've been with Public Mobile for a couple months now , and have paid each month using my Visa/Debit card. I recently updated my card which expired. It has been activated by my bank. I've tried several times now and Public Mobile won't accept the card - keeps saying it was refused by card issuer (in this case ,Royal Bank ). I've contacted Royal Bank and the card is fine , no issues. I'm not sure what the problem is...

Re: Having problems with Visa/Debit Payment

JoyLuck — Wed, 11 Nov 2020 03:08:31 GMT

@bb6640
Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Enter the credit card address “exactly” as it appears on your statement.

Leave the apartment field blank. If needed enter your apartment number in the street address field.

Note: The credit card will get locked after a few failed attempts. You will then have to contact a moderator for assistance to have it unlocked.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Having problems with Visa/Debit Payment

geopublic — Wed, 11 Nov 2020 04:03:37 GMT

@bb6640 It's not your card that is the issue it's Public's system. As suggested best to submit a ticket and ask the moderator team to remove any account locks that may have been triggered.