topic Re: Data Stopped Working in Get Support

Data Stopped Working

Joyceness — Tue, 04 Jan 2022 18:39:59 GMT

I signed up for the 12g for 3 month promo plan and my data stopped working all of a sudden. I logged in and checked my plan and under add ons, it doesn't state 12g data, nor does it show my data usage, unlike my friend that signed up for the same plan at the same time- his shows 12g data under add one and includes overview of usage. I've checked my settings and everything is accurate. Please help!

Re: Data Stopped Working

Samianauman — Fri, 14 Apr 2017 15:17:22 GMT

@Shazia_K , @Mary_M , Send any one of them a private message with your phone number n email address and an explanation. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST

Re: Data Stopped Working

ShawnC13 — Fri, 14 Apr 2017 15:18:47 GMT

@Joyceness, if it is not showing under your addons you have used up all of your data. It is a known glitch. A couple of options depending on how long until your renewal. You can purchase a data addon to get you to your renewal date and anything unused would carry over, or you just wait until that renewal date.

Re: Data Stopped Working

ShawnC13 — Fri, 14 Apr 2017 15:20:32 GMT

@Samianauman, there is no need to tag two mods in this matter they will all get the messate as soon as you tag one of them. In this instance I am pretty sure that this member has used all of their data. So there is nothing that tagging a mod would help them with

Re: Data Stopped Working

Samianauman — Fri, 14 Apr 2017 16:20:02 GMT

O ok I thought user said it's not showing up his data usage I didn't realized he already used all and will tag one mod only in future I thought they don't get msg until user click on either one and send s msg

Re: Data Stopped Working

makkahn28 — Fri, 14 Apr 2017 15:29:30 GMT

@ShawnC13, just curious, how do you have that small message in bottom to tell ppl you are not a Mod? curious

Re: Data Stopped Working

Samianauman — Fri, 14 Apr 2017 15:31:48 GMT

@ShawnC13
I also want to know that too

Re: Data Stopped Working

will13am — Fri, 14 Apr 2017 15:35:03 GMT

@ShawnC13 wrote:
@Samianauman, there is no need to tag two mods in this matter they will all get the messate as soon as you tag one of them. In this instance I am pretty sure that this member has used all of their data. So there is nothing that tagging a mod would help them with

+1. Sometimes there's no need to tag any moderators at all. Some discretion would be helpful to the hard working moderators.

Re: Data Stopped Working

Joyceness — Fri, 14 Apr 2017 15:36:37 GMT

I'm fairly certain I have not used up all my data? Do you think I should have moderator check on acc. status?

Re: Data Stopped Working

Samianauman — Fri, 14 Apr 2017 15:42:08 GMT

Yep check my first reply I did suggest send a private msg if u know for sure u didn't use all 12gb data

Re: Data Stopped Working

Samianauman — Fri, 14 Apr 2017 15:45:47 GMT

Thx for confirming @Joyceness

Re: Data Stopped Working

Joyceness — Fri, 14 Apr 2017 15:47:02 GMT

Thanks for your help! I appreciate it!

Re: Data Stopped Working

SD08 — Fri, 14 Apr 2017 15:49:43 GMT

@Samianauman wrote:
O ok I thought he said it's not showing up his data usage I didn't realized he already used all and will tag one mod only in future I thought they don't get msg until user click on either one and send s msg

@Samianauman

As @ShawnC13 mentioned, tagging one moderator has the effect of tagging all. When you tag any moderator or send any moderator a private message, the request goes into a pool of questions that is distributed to all the moderators. This info is from the article Contacting Our Community Moderators, under "Which moderator should I contact."

For some further thoughts on how to best use tagging vs. messaging, I recommend this recent thread:
http://productioncommunity.publicmobile.ca/t5/Discussions/Tagging-a-MOD/m-p/147250
The goal is to provide efficient help for the customer while minimizing the workload on the busy moderators.

Re: Data Stopped Working

Samianauman — Fri, 14 Apr 2017 16:33:40 GMT

I do appreciate will do one in future I i didn't know that first I only join this community fourm 2 weeks ago still learning lots of good information which keep adding more knowledge to my brain library from user like you @ShawnC13 ,@luddite , and @srlawren thx for keeping me updated and suggesting me better way to handle issues for other users thx guys

Re: Data Stopped Working

Mary_M — Fri, 14 Apr 2017 16:34:36 GMT

Hey @Joyceness,

Thank you for sharing your experience with us!

Sorry to hear that your data has suddenly stopped working, and yes I could check on your usage. In order for me to look into it, I will need some information. can you please provide me with your phone number via private message?

Respectfully,

Mary

Re: Data Stopped Working

Samianauman — Sat, 15 Apr 2017 01:25:27 GMT

Does your issue been looked after

Re: Data Stopped Working

Mary_M — Sat, 15 Apr 2017 13:04:09 GMT

Yes @Samianauman, we were able to get to the root of the issue ! 🙂

Mary