topic Re: plan in Get Support

plan

david12 — Wed, 05 Jan 2022 22:25:12 GMT

is there a number i can call to talk to someone

Re: plan

RossN — Tue, 10 Nov 2020 23:13:23 GMT

@david12 hi no all help is online

to contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner .is there anything we can help you with here in the community?

Re: plan

david12 — Tue, 10 Nov 2020 23:15:12 GMT

well that kinda sux,,,ive been talking to one and it takes forever for them to get back to me

Re: plan

Gunner123 — Tue, 10 Nov 2020 23:20:24 GMT

@david12 wrote:
well that kinda sux,,,ive been talking to one and it takes forever for them to get back to me

we can help with alot of things here can you tell us a little about your issue without giving any personal info ?

Re: plan

Helpershelper — Tue, 10 Nov 2020 23:22:46 GMT

@david12

Hi there, if you want to change your plan just sign into self serve and go to this link:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChnagePlanPage

If there’s a question we can help with then you can ask but if not here’s how to contact a mod:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderators are available from:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: plan

JLakerson — Tue, 10 Nov 2020 23:31:46 GMT

@david12

Unfortunately no. You would have to submit a ticket to reach a moderator (PM employees). If you are waiting awhile for one to get back to you, perhaps send a couple of tickets? Not sure if this works but if it does, it may speed up the process.

Re: plan

esjliv — Tue, 10 Nov 2020 23:33:56 GMT

@david12 wrote:
well that kinda sux,,,ive been talking to one and it takes forever for them to get back to me

If you have not heard back from them after 24 hours, i would send in another ticket/message to them.

In the meantime, is it something Your Community can perhaps assist you with?

Re: plan

popping — Tue, 10 Nov 2020 23:42:04 GMT

@david12 wrote:
well that kinda sux,,,ive been talking to one and it takes forever for them to get back to me

Other than moderators, you can use the Live Chat on the get started page.

https://www.publicmobile.ca/en/bc/get-started

They are not moderator. But for pre-activation questions, they can give you the answer. BTW, we can give you the same answer or better.

Re: plan

kselmak — Wed, 11 Nov 2020 00:17:54 GMT

@JLakerson

It's a bad idea to send more than one ticket out, if they figure it out they will have to coordinate it to one ticket and then get back to op, as a result it may actually take longer, not to mention that two people may have been charging stuff on the account.

@david12

Wait time for the original ticket may take 48 hours. If you don't get respond within 72 hours then go ahead and file another ticket.

If you already started talking to somebody, give them up to 24 hours to respond. If they don't then ask for follow-up by replying to the very last message you received from them. You will probably be assigned a new person, but conversation should pick up from the point it was left off, they will read through your previous conversations related to that particular ticket

Hope they get back to you soon

Re: plan

JLakerson — Wed, 11 Nov 2020 02:57:04 GMT

@kselmak

Thanks for the clarification!