topic Re: Number portability check in Get Support

Number portability check

xoy74 — Wed, 05 Jan 2022 22:25:09 GMT

Is there a place to check if a number is portable to PM ?

I know 99% of Canadian numbers are, but the number in question is a landline in a very small town, and some of the providers I checked are not able to port it.

Re: Number portability check

JoyLuck — Tue, 10 Nov 2020 18:07:38 GMT

@xoy74 wrote:
Is there a place to check if a number is portable to PM ?
I know 99% of Canadian numbers are, but the number in question is a landline in a very small town, and some of the providers I checked are not able to port it.

Contact the Moderator Team (Public Mobile representative) for assistance. They should be able to confirm whether the number will be portable.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Number portability check

will13am — Tue, 10 Nov 2020 18:17:07 GMT

@xoy74 , you can do that in your self serve account. Select number transfer, enter in the phone number you want to transfer in and the system will confirm whether the number is eligible for transfer. You don't have to continue with the transfer if you just want to check eligibility.

Re: Number portability check

xoy74 — Tue, 10 Nov 2020 18:20:29 GMT

I think that was possible at some point, but I tried today before posting and as soon I select Number Transfer it just says "Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via publicmobile.ca/chatbot and type in “port request”. This will put you in touch with our moderator team."

It won't even let me enter the number. I tried the chatbot and it just goes around in circles, it doesn't understand what I want.

Re: Number portability check

fujiyama — Tue, 10 Nov 2020 18:44:37 GMT

You can use this link for quick check: CLICK HERE

This link is from Koodo though, so it can only serve as an indication, it's not 100% accurate.

To get the official answer from Public Mobile regarding your number, you will have to contact the Moderators.

Re: Number portability check

popping — Tue, 10 Nov 2020 18:50:30 GMT

@fujiyama wrote:
You can use this link for quick check: CLICK HERE

This link is from Koodo though, so it can only serve as an indication, it's not 100% accurate.
To get the official answer from Public Mobile regarding your number, you will have to contact the Moderators.

Koodo check is good enough because Telus, Koodo and PM are serving the same area.

Re: Number portability check

popping — Tue, 10 Nov 2020 18:58:14 GMT

@xoy74 wrote:
I think that was possible at some point, but I tried today before posting and as soon I select Number Transfer it just says "Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via publicmobile.ca/chatbot and type in “port request”. This will put you in touch with our moderator team."
It won't even let me enter the number. I tried the chatbot and it just goes around in circles, it doesn't understand what I want.

Agree. To port a number to PM, you need to create a support ticket for help using the Chat button at the bottom right corner of this page.
Tell SIMon what is the issue (important) - use "port request" and SIMon will let you create a support ticket right away.

- Provide your phone number to be ported, the account number with your phone number, the full name on that account with your phone number to be ported.

- Make sure to keep the number active

Re: Number portability check

fujiyama — Tue, 10 Nov 2020 19:00:16 GMT

@popping I know, and I trust the Koodo check to be accurate. But I include that note as a CYA (mine, in this case) statement anyways just in case lol

Re: Number portability check

computergeek541 — Wed, 11 Nov 2020 01:00:06 GMT

@xoy74 wrote:
Is there a place to check if a number is portable to PM ?
I know 99% of Canadian numbers are, but the number in question is a landline in a very small town, and some of the providers I checked are not able to port it.

To port a number to Public Mobile, phone numbers need to be offer for that same "rate centre" by Telus Mobility as your old carrier. In short, if Public Mobile doesn't offer phone numbers for that locatiom, can't be portee in for that location. You can check for this at CNAC.

Re: Number portability check

kselmak — Tue, 10 Nov 2020 20:34:55 GMT

@fujiyama thanks for the link, it's great