topic Re: No Service? in Get Support

No Service?

anndrew — Wed, 05 Jan 2022 22:24:57 GMT

Renewed plan this morning (automatically) and was working but I haven’t had service for the past 5 hours?? Tried different sim, that worked so phone isn’t broken. Tried sim on different phone and still didn’t work.

Re: No Service?

HALIMACS — Thu, 25 Feb 2021 04:30:41 GMT

@anndrew

Try a network reset, then reboot to see if that helps.

If not:

In your self service account, choose Change Sim Card

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

From, there, contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link here

Re: No Service?

yanzhiqiang — Thu, 25 Feb 2021 04:29:40 GMT

Contact moderator by clicking the buble at bottom right.

Re: No Service?

JK8 — Thu, 25 Feb 2021 05:21:10 GMT

@anndrew

If you are a victim of the sim swap fraud here is the announcement thread:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Re: No Service?

Dunkman — Thu, 25 Feb 2021 05:13:30 GMT

@anndrew

As stated in previous post, make sure that you were not sim jacked.

There was a network outage earlier in SW Ontario and Manitoba. Most customers seem to have gotten their service back. Not sure where you are located.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/I-have-no-cellphone-service-Is-there-an-outage-right-now/td-p/658888