topic Where is PM's customer support? in Get Support

Where is PM's customer support?

balanovich — Tue, 04 Jan 2022 18:39:58 GMT

Why isn't my service working?

Why isn't the "contact us" link working?

How can I ask PM for help?

I've was a PM customer prior to january 2015.

No data plan.

Thank you

Re: Where is PM's customer support?

Mansi_G — Thu, 18 Jun 2015 22:35:35 GMT

HI @balanovich - Contact Us link seems to be temporarily timing out but will be up shortly. Meanwhile please check the account status on Self Serve to ensure the account is in Active status. If you are on one of the pioneer plans, call us at 18554PUBLIC, i.e. 1855-478-2542 or by dialling *611 from your Public Mobile phone.

Re: Where is PM's customer support?

Cyber — Thu, 18 Jun 2015 23:52:57 GMT

@balanovich,

When was your last payment ?

Re: Where is PM's customer support?

balanovich — Fri, 19 Jun 2015 00:02:44 GMT

Payments are in order.

*611 doesn't work either. I get the same "emergency calls only" message

The contact us page finally worked and I was able to send to a email for support. We'll see what happens.

Re: Where is PM's customer support?

Seb — Fri, 19 Jun 2015 00:05:51 GMT

@balanovich, you don't have access to the call centre after january 27 2015

Re: Where is PM's customer support?

tarnyc — Fri, 19 Jun 2015 01:29:27 GMT

@balanovich should still have access to call centre service... if they are still on the grandfathered plan.