topic SIM card in Get Support

SIM card

barosojung — Wed, 05 Jan 2022 22:24:53 GMT

I contacted you because there was a problem with the SIM card that I've bought. I tried activating the new SIM card,but it told be that there was an error. Eventually, I reactivated the SIM card , but it tells me that this SIM card is invalid and cannot register. Is there anything that you can do ? Could you send us another SIM card if it is needed?

Thank you

Re: SIM card

JK8 — Thu, 25 Feb 2021 03:12:15 GMT

@barosojung wrote:
I contacted you because there was a problem with the SIM card that I've bought. I tried activating the new SIM card,but it told be that there was an error. Eventually, I reactivated the SIM card , but it tells me that this SIM card is invalid and cannot register. Is there anything that you can do ? Could you send us another SIM card if it is needed?
SIM card #
Thank you

This is a public forum. Choose 3 vertical dots in the top corner of your post and edit the sim number out.

Re: SIM card

softech — Thu, 25 Feb 2021 03:12:08 GMT

when you activated, did you get to the point for credit card?

If so, check if credit card got charged... maybe the line was already activated and just the web server returns error, which happens a LOT...

if CC got charged, simply put your SIM onto a phone and try making outgoing calls... even if fails, keep reboot the phone every 30 mins

Re: SIM card

JK8 — Thu, 25 Feb 2021 03:11:58 GMT

@barosojung

Can you check to see if your credit card was charged? If yes put sim in your phone and reboot.

If cc not charged wait one hour and try to activate again, but clear browser cache and go incognito/private mode.