topic Re: Cannot process payment in Get Support

Cannot process payment

Jaki — Wed, 05 Jan 2022 22:24:38 GMT

Good morning. Unsure if I can contact you directly or not. Please forgive me if it is not allowed but I cannot seem to make a payment because it's giving me a msg that I don't owe anything or something similar. I had wanted to change the card with which I made the payment from debit card to credit card and it would not allow the changes because of the address I was putting in. I called the bank and made the address change. When I went to enter the new credit card info to make a payment, it still would not accept it. Finally I was able to enter the debit card info but when I try to make a payment, it keeps telling me that I've already paid but if I go to payment history, it tells me it was a month ago. Help!! lol. thank you

Re: Cannot process payment

Triguy — Mon, 09 Nov 2020 15:08:40 GMT

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Re: Cannot process payment

Anonymous — Mon, 09 Nov 2020 15:13:29 GMT

@Jaki

What do you have for Available Funds? What is your plan cost?

You could try choosing a manual amount rather than Amount due.

Since you seem to now have a registered payment card, you could also use the 611 service. You'll need your 4 digit PIN.

My plan is $25 a month. Let me try manual as you suggeste...

Jaki — Mon, 09 Nov 2020 15:16:02 GMT

My plan is $25 a month. Let me try manual as you suggested and see if that works. Thank you. Will let you know

Thank you

Jaki — Mon, 09 Nov 2020 15:20:47 GMT

Ok tried it manually as you suggested and it worked... but other question. When I click on pay amount, usually it is $25 but because I did it manually, it said a charge of $3.25. Do you know the reason why?

Re: Thank you

Anonymous — Mon, 09 Nov 2020 15:27:53 GMT

@Jaki wrote:
Ok tried it manually as you suggested and it worked... but other question. When I click on pay amount, usually it is $25 but because I did it manually, it said a charge of $3.25. Do you know the reason why?

Those are taxes. So are your services working now?

Re: Thank you

reddysar7 — Tue, 10 Nov 2020 02:38:56 GMT

The 3.25 $ is the tax amount on 25$ plan.

25$ amount shown is before tax amount

Re: Cannot process payment

PublicmobileKen — Tue, 17 Nov 2020 01:09:43 GMT

It's possible that the payment was taken but it's just not showing as paid yet. Check your payment method and see if the transaction went through. If not contact public Mobile directly.

Payment change date

Dunkman — Sun, 10 Jan 2021 13:42:48 GMT

Created own topic