topic Re: Why in Get Support

Why

Dallas1997 — Wed, 05 Jan 2022 22:24:10 GMT

They said the second month will be paid for by public mobility plus they will give an extra5GBs of data.... they paid my second month but I havt not gotten my extra 5GB of data I hit my 8.5GB limit and now my data wont work.... why am I not getting my extra 5GB that they said I would be getting pretty frustrating.....

Re: Why

Dunkman — Wed, 24 Feb 2021 14:01:26 GMT

@Dallas1997

Has it been 30 days since you activated your account/SIM card? According to terms and conditions, the 5GB data will be credited within 30 days.

If more than 30 days, then you will need to contact moderator to help with your account.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why

kselmak — Wed, 24 Feb 2021 14:01:31 GMT

Send private message to Moderator_Team they will be able to sort it out for you

Re: Why

HALIMACS — Wed, 24 Feb 2021 14:01:32 GMT

@Dallas1997

The terms of the promotion were that if you qualified by registering your e-mail address, you would get the 5GB bonus and the 2nd month free credit applied within 30 days.

If you DIDN'T, contact moderators AFTER 30 days.

Re: Why

Triguy — Wed, 24 Feb 2021 14:20:23 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Why

Dallas1997 — Fri, 05 Mar 2021 11:44:22 GMT

It has been thirty days maybe more still nothing tho

Re: Why

Dunkman — Fri, 05 Mar 2021 14:07:08 GMT

@Dallas1997 wrote:
It has been thirty days maybe more still nothing tho

@Dallas1997

If you have not received the promo bonus within 30 days (ie. your next payment date), then you will need to contact moderator as described above. Moderators are PM employees who can fix account issues. Expect a few hours wait though. Check your private message inbox (envelope icon on right upper corner of website).