topic Re: I forgot the 4 digit pin number unable to process my payment because my services temporarily ter in Get Support

I forgot the 4 digit pin number unable to process my payment because my services temporarily termina

sivanysivanesan — Wed, 05 Jan 2022 22:24:07 GMT

Re: I forgot the 4 digit pin number unable to process my payment because my services temporarily ter

JoyLuck — Sat, 07 Nov 2020 23:12:51 GMT

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I forgot the 4 digit pin number unable to process my payment because my services temporarily ter

Jb456 — Sat, 07 Nov 2020 23:17:48 GMT

@sivanysivanesan If you have an android phone and it's the original phone you first joined with you may be able to find the 4 digit pin in SIM card messages.

Open message app
Right side either top, middle or bottom there is 3 dots.
Click 3 dots and select settings
Go to advanced settings
Go to sim card messages

Your 4 digits might be there.

Re: I forgot the 4 digit pin number unable to process my payment because my services temporarily ter

RosieR — Sun, 08 Nov 2020 00:27:15 GMT

@sivanysivanesan where did you activate your sim card. If you activated in-store, then they sent you your PIN number, as already suggested above. It's a 4-digit number, nothing else. If you activated online, then you chose your 4-digit PIN number... so think, it must be a number that you are familiar with and that's why used it.

If you already contacted a moderator as suggested by @JoyLuck above, you may expect a reply from the moderators within 48 hrs. Watch for a number to pop up on the envelope icon on top right. Good luck!

Re: I forgot the 4 digit pin number unable to process my payment because my services temporarily ter

benfatto — Sun, 08 Nov 2020 00:43:09 GMT

@sivanysivanesan While your PIN is required to make a payment from your phone, you could login to your account using your phone's browser here: https://selfserve.publicmobile.ca/