topic Re: Randomly not receiving incoming calla in Get Support

Randomly not receiving incoming calla

LoreckAvery — Wed, 05 Jan 2022 22:23:55 GMT

Hi!

ive been with public for 2 years. No big issues. I’ve submitted a ticket and will explain what else I’ve done but didn’t know if anyone else has had a similar issue. I have an iPhone 8plus. Same phone number. Every once in awhile the last month or so I do not receive an incoming phone call, no notification or message, nothing. Then usually 2-3 days later I’ll get a prompt that I missed a call, but that doesn’t always happen. Sometimes there’s never a notification and I just find out when a friend says “hey I called you ...” I’m waiting for some important health news and this needs to be rectified ASAP!

So far I’ve;

Updated OS

powered down iphone and waited 10 min before rebooting

Removed SIM and waited 10 min before reinstalling

and now I’ve reached out to a MOD.

anything else I can try in the meantime? Everything else works fine, and this is definitely not always happening.

Re: Randomly not receiving incoming calla

Anonymous — Fri, 06 Nov 2020 18:44:34 GMT

@LoreckAvery

Intermittents are terrible. Maybe an antenna issue? Maybe there's a slightly loose connector that maybe from a bump gets off a little and you miss incoming events.

Re: Randomly not receiving incoming calla

gpixel — Fri, 06 Nov 2020 23:26:54 GMT

@LoreckAvery reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: Randomly not receiving incoming calla

darlicious — Fri, 06 Nov 2020 23:31:54 GMT

@LoreckAvery

You can always toggle airplane mode on/off to reconnect to the network.

Re: Randomly not receiving incoming calla

LurganIeUk — Sat, 07 Nov 2020 00:05:09 GMT

@Anonymous wrote:
@LoreckAvery
Intermittents are terrible. Maybe an antenna issue? Maybe there's a slightly loose connector that maybe from a bump gets off a little and you miss incoming events.

Good point. @LoreckAvery Has battery or screen on your phone ever been changed? The wire for the antenna may may have been dislodged a bit or not reconnected properly. There is a hard to detect “good feel” of a solid connection.

Re: Randomly not receiving incoming calla

Nezgar — Sat, 07 Nov 2020 00:00:04 GMT

Try disabling LTE by forcing the phone to 3G/HSPA/WCDMA mode so that it doesn't have to do the switcheroo dance from LTE to 3G to receive a call. This will also let you see how strong / reliable your 3G signal is when not on a call.

Re: Randomly not receiving incoming calla

LoreckAvery — Sat, 07 Nov 2020 02:29:58 GMT

No never

Re: Randomly not receiving incoming calla

LoreckAvery — Sat, 07 Nov 2020 02:30:50 GMT

How do I do that? What about when I’m on wifi, that won’t matter, will it?

Re: Randomly not receiving incoming calla

computergeek541 — Sat, 07 Nov 2020 02:33:03 GMT

@LoreckAvery wrote:
How do I do that? What about when I’m on wifi, that won’t matter, will it?

Wi-Fi isn't related to phone calls. Public Mobile doesn't even offer Wi-Fi calling.

Re: Randomly not receiving incoming calla

LurganIeUk — Sat, 07 Nov 2020 02:42:03 GMT

@LoreckAvery

I know you have done some of this already....but here is a list of a few more things to do.

Re: Randomly not receiving incoming calla

Nezgar — Sat, 07 Nov 2020 02:52:36 GMT

I'm not an iPhone guy but I'll try from some googling: (How to disable LTE)

Tap settings app
tap cellular
Tap on the Cellular Data Options button
tap on Enable LTE.
Your choices here are Off, Voice & Data, or Data Only - Select Off

Hopefully that gets you close?

Re: Randomly not receiving incoming calla

LoreckAvery — Mon, 16 Nov 2020 15:43:27 GMT

Update for everyone. I got a hold of a MOD, after they couldn’t fix it on their end I got transferred to tech support. They’ve been amazing! Because it’s intermittent it’s really hard to figure out what’s going on but they suspect it’s because on their end call forward was turned on but there was no number inputted. They think it would randomly try to forward the call and it would just get lost. So far so good, but the ticket is still open and we’re still waiting a week as I’m waiting for critical health news and need this to be in working order. Thanks for the help, even as I suspected it wasn’t a problem on my end.

Re: Randomly not receiving incoming calla

bellaplace — Mon, 16 Nov 2020 18:23:45 GMT

A few things I would try:

First turn your wifi off and your data

then I would turn airplane mode off and then back on

then I would shut down and restart.

Also, do you have a limited amount of incoming calls?

Re: Randomly not receiving incoming calla

computergeek541 — Mon, 16 Nov 2020 18:31:01 GMT

@bellaplace wrote:
A few things I would try:
First turn your wifi off and your data
then I would turn airplane mode off and then back on
then I would shut down and restart.

Also, do you have a limited amount of incoming calls?

Turning off Wi-Fi and mobile data should not make any difference. Now, of course, it's not impossible that the software in the device could be programmed badly, but data settings aren't related to phone calls.

If you're thinking that perhaps turning off data would force the phone onto to the HSPA-type network that is used for phone calls, that isn't the case either. Even with mobile data turned off, a device would still connect to the LTE network if that type of network is selected in the settings.