topic Re: Text to android not transmitting in Get Support

Text to android not transmitting

chris_p17 — Wed, 05 Jan 2022 22:23:45 GMT

For some reason my texts (iPhone) to a long distance number (android) are not getting through. Any help would be appreciated.

Re: Text to android not transmitting

HALIMACS — Wed, 24 Feb 2021 00:34:36 GMT

@chris_p17

Is it possible you're sending them as iMessage and the receiver doesn't have that enabled on their end given they are using Android?

Try sending as SMS.

Also, ensure the receiver has unlimited incoming texting. (which they probably do...)

Re: Text to android not transmitting

softech — Wed, 24 Feb 2021 00:37:29 GMT

did your Android friend just switched from iPhone to Android?

It is possible vven after your friend leave iPhone, his/her phone number will still be in Apple’s system and registered with iMessage.

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 00:41:08 GMT

I appreciate your response. Went through all that and nothing.

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 00:41:52 GMT

Nope. He’s always been android and my texts were going through up until recently. Weird.

Re: Text to android not transmitting

TheGx — Wed, 24 Feb 2021 01:01:03 GMT

@chris_p17 :Must be settings issue between both of one your phones...

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 01:03:52 GMT

I’ve gone through mine and they seem ok. I want to test it out with another android phone but I don’t know anyone that has one. Haha.

Re: Text to android not transmitting

softech — Wed, 24 Feb 2021 01:12:58 GMT

is your iPhone new?

did you ever able to text him before and just stopped lately?

Make sure have your friend to check he didn't block your number by accident

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 01:13:04 GMT

I had an issue with my account in January and had to renew for some reason. I don’t know if that has affected this in any way.

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 01:14:55 GMT

Nope. Same phone I was using. I made a post about having to renew my account in Jan for some reason. I believe I’m still on the same one though.

Re: Text to android not transmitting

HALIMACS — Wed, 24 Feb 2021 03:40:00 GMT

@chris_p17

Are you able to make and receive phone calls? Is your service showing "Active" under self serve?

Could it be that you're only able to iMessage as that only requires a Wi-Fi connection to send and receive to OTHERS who utilize iMessage?

If your service is NOT active, sounds like the same issue as last month - make payment and tap reactivate.

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 04:05:39 GMT

I can make phone calls and my plan is Active.

I can send iMessages even without WiFi.

I’m at a loss here. Thanks for trying.

Re: Text to android not transmitting

JK8 — Wed, 24 Feb 2021 04:08:21 GMT

@chris_p17 wrote:
I can make phone calls and my plan is Active.

I can send iMessages even without WiFi.

I’m at a loss here. Thanks for trying.

Can you try manually putting in the number to text your friend. Make sure to put the 1 in front.

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 04:24:55 GMT

just tried that. Thanks. Didn’t work. I’ve learned that I’ve missed a few sms messages over the past few weeks. I e created a ticket. Thanks for your advice.

Re: Text to android not transmitting

dlambro — Wed, 24 Feb 2021 04:25:24 GMT

There was a previous post on this issue, something about shutting off Chat on Android, see this link:

productioncommunity.publicmobile.ca/t5/Using-Your-Service/Re-texting/m-p/653972#M130294

Re: Text to android not transmitting

dlambro — Wed, 24 Feb 2021 04:26:44 GMT

Something from a previous post on texting with Androids:

@rbrisbin

I, too, had the same issue with another Android user.

I went into chat messaging option and turned off Chat messages. So did the other user. This fixed it for us.

Go under Messaging app, click 3 little dots top right, select Settings, under Chat settings, should see "Select default messaging type", and toggle it to Automatic or Text/multimedia msgs. (it was probably on "Chat messages")

Re: Text to android not transmitting

HALIMACS — Wed, 24 Feb 2021 04:41:03 GMT

@dlambro ..... that copied/pasted post & thread looks familiar. Hmmmm?

LOL 🤣

Re: Text to android not transmitting

dlambro — Wed, 24 Feb 2021 04:56:15 GMT

@chris_p17

Where are you trying to text? Is it the U.K? There was a previous post about someone having trouble sending SMS from an iPhone to Android device in the U.K. Maybe it's the same issue?

Re: Text to android not transmitting

RosieR — Wed, 24 Feb 2021 04:56:27 GMT

@HALIMACS wrote:
@dlambro ..... that copied/pasted post & thread looks familiar. Hmmmm?

LOL 🤣

Hi @HALIMACS don't be too polite. If that post was copied and pasted from your post, credit should be given where credit is due. It should at least give the link to your post, AND should be in between quotes or italicized.

Re: Text to android not transmitting

chris_p17 — Wed, 24 Feb 2021 05:02:30 GMT

Nope. Just in Canada.