topic Re: Port Out in Get Support

Port Out

Nikl — Wed, 05 Jan 2022 22:23:38 GMT

Cant port number out

Re: Port Out

JoyLuck — Fri, 06 Nov 2020 02:54:03 GMT

@Nikl wrote:
Cant port number out

Can you log into self service to see if your PM account is active to port out?

Re: Port Out

Anonymous — Fri, 06 Nov 2020 02:55:18 GMT

@Nikl wrote:
Cant port number out

The port-out account needs to be active if going to a non-corporate-related provider. Problems with porting out are to be handled by the destination provider.

Re: Port Out

RosieR — Fri, 06 Nov 2020 05:01:00 GMT

@Nikl Please note that if you want to transfer your number to another provider, your account needs to be active, as already stated above.

Unless porting out to Telus or Koodo -

if you're porting out to Koodo Mobile or Telus Mobility the account should only be suspended but not closed.

Sorry to see you go, but we wish you the best 👋