topic Re: No Service in Get Support

No Service

skyeos — Wed, 05 Jan 2022 22:23:26 GMT

This morning my phone suddenly said no service and I have been unable to call or text. Same phone and SIM card for the past 4/5 years without experiencing this issue. I’ve tried restarting, removing SIM card, turning airplane mode on and off and nothing has worked. Am I able to tell if this is an issue with the service/sim card or the phone in some way? Phone is an iPhone 7 if that matters about 4/5 years old no other issues with it.

Re: No Service

JoyLuck — Thu, 05 Nov 2020 19:07:57 GMT

@skyeos wrote:
This morning my phone suddenly said no service and I have been unable to call or text. Same phone and SIM card for the past 4/5 years without experiencing this issue. I’ve tried restarting, removing SIM card, turning airplane mode on and off and nothing has worked. Am I able to tell if this is an issue with the service/sim card or the phone in some way? Phone is an iPhone 7 if that matters about 4/5 years old no other issues with it.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: No Service

kselmak — Thu, 05 Nov 2020 19:22:23 GMT

Check if last 4 digits of sim in your account match your sim

If not report it stolen change your password and security question and contact moderators right away. Check your banking and credit cards

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If yes, try cleaning sim with alcohol, try it in a different phone to see it is sim it phone that went. You can visit Koodo or Telus store and borrow loaner phone for testing your sim

Re: No Service

mh1983 — Thu, 05 Nov 2020 19:23:25 GMT

Is everything looking okay (ie. service active) on your Self Serve account? Just to rule out the obvious.

Re: No Service

Triguy — Thu, 05 Nov 2020 19:42:11 GMT

Log into your self serve account to check your status. Is your payment date today ? Do you have autopay setup ?

Re: No Service

metropublic — Thu, 05 Nov 2020 20:02:36 GMT

@skyeos wrote:
This morning my phone suddenly said no service and I have been unable to call or text. Same phone and SIM card for the past 4/5 years without experiencing this issue. I’ve tried restarting, removing SIM card, turning airplane mode on and off and nothing has worked. Am I able to tell if this is an issue with the service/sim card or the phone in some way? Phone is an iPhone 7 if that matters about 4/5 years old no other issues with it.

@skyeos Try calling your number, what happens? Try accessing your selfserve account and secure your password. If you can't access your selfserve then you have been sim -jacked. You should submit a ticket to Public Mobile immediately and ask them to investigate if your sim was swapped or your number was ported out.

Re: No Service

Shipwreck — Thu, 12 Nov 2020 15:36:46 GMT

@skyeos wrote:
This morning my phone suddenly said no service and I have been unable to call or text. Same phone and SIM card for the past 4/5 years without experiencing this issue. I’ve tried restarting, removing SIM card, turning airplane mode on and off and nothing has worked. Am I able to tell if this is an issue with the service/sim card or the phone in some way? Phone is an iPhone 7 if that matters about 4/5 years old no other issues with it.

Have you paid your monthly fee? It's possible you may have forgotten to renew your account/pay the monthly fee. If you have autopay it's possible the payment did not go through, mine didn't go through and I needed to manually pay. If this is the case, check your bank account/credit card to see if the payment went through or not.
If the payment did not go through it will suspend your account until it is paid. In the Overview section of your SelfServe page check your account status. I attached an image here with a red arrow highlighting the account status. If it does not say active, check to make sure your payment was made.

Re: No Service

Hannahk — Thu, 12 Nov 2020 15:41:31 GMT

Hi I'm having the same issue. My account status is active sign was fine until some.time yesterday evening. Have tried on and off and manually selecting network with no luck

Re: No Service

JoyLuck — Thu, 12 Nov 2020 16:13:12 GMT

@Hannahk wrote:
Hi I'm having the same issue. My account status is active sign was fine until some.time yesterday evening. Have tried on and off and manually selecting network with no luck

Is your renewal date today? If so maybe autopay failure? What is your account status in self service?

Re: No Service

Hannahk — Thu, 12 Nov 2020 16:14:00 GMT

Renewal day was on 8th and it was successful status is active

Re: No Service

JoyLuck — Thu, 12 Nov 2020 16:19:58 GMT

@Hannahk wrote:
Renewal day was on 8th and it was successful status is active

Try these:

-Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.

-From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If still not working contact moderator:

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.