topic Re: Data still not working in Get Support

Service

Chico2020 — Wed, 05 Jan 2022 22:23:17 GMT

My data not working

edited by computergeek541: content is message tag moved to message body

Re: Service

HALIMACS — Tue, 23 Feb 2021 14:24:58 GMT

Hi @Chico2020

Can you tell us what about your service you may have a question about?

I would recommend clicking on the Get Started button on top of webpage and read through the articles on getting started with Public Mobile.

You can always use the SIMon chatbot bubble to the bottom right to ask specific questions about any problems you may be having - it will provide responses which you can then further select towards a potential solution.

Re: Service

Dunkman — Tue, 23 Feb 2021 14:30:56 GMT

@Chico2020

From your tag section on your post,

Tags:
My data not working

More details are needed. Was your data working before? Which plan are you on? Is it possible that your data ran out this cycle? Check your Data and Add on section in your overview page in self service account. If you don't see your data tracker, you likely ran out of data this cycle.

Re: Service

kselmak — Tue, 23 Feb 2021 14:35:45 GMT

Try network reset in your phone settings

Re: Service

Triguy — Tue, 23 Feb 2021 14:43:02 GMT

Check your APN settings.

Here’s how to set up data in 3 steps:

1) Tap:

Settings
More
Access Point Names
New APN Settings

2) Input this info:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

3) Leave all the other fields blank. Hit save.

Try rebooting your phone.

Re: Service

mh1983 — Tue, 23 Feb 2021 14:55:22 GMT

Everyone, please only provide suggestions when you understand what the OP's issue is. Until they provide more details, you could be providing a suggestion that makes the situation worse or doesn't apply to their situation.

Re: Service

Anonymous — Tue, 23 Feb 2021 15:28:17 GMT

@mh1983 : It's about data. Nobody's saying anything that would do any harm.

Re: Service

HALIMACS — Tue, 23 Feb 2021 15:32:20 GMT

@mh1983

You can be certain if anyone suggests something which would cause the OP to do or purchase something unnecessary, people will comment to correct that.

You're right, it sometimes does happen -- it just hasn't yet on this thread.

Data still not working

Chico2020 — Thu, 25 Feb 2021 14:24:31 GMT

My data has not been working since February 22, 2021 even-though I paid until March 10, 2021; I messaged here three days ago; I have only one reply that does not speak to the issue at hand; today it the 25th, on the 23rd I submitted a ticket and to date no response; I logged into my account to check my usage and it shows that I used 0.535 mb (February 24th) of data on the web, not possible since my date stopped working since the 22nd. I still have no dat since the 22nd and I have 500 plus 500 plus 224 add on, only used 760 according to my phone history when I went to the store for help; it's a shame after being with Freedom for 9 years to switch to this company and nothing but problems; now I can go back to Freedom for $1 less per month for 1.5 per month and don't have to buy any add ons nor have any disruptions to my service and not have it show that I used when I could not possibly have done that.

Re: Service

Chico2020 — Thu, 25 Feb 2021 14:27:41 GMT

Okay

Re: Service

Chico2020 — Thu, 25 Feb 2021 14:28:23 GMT

Okay will try this

Re: Data still not working

HALIMACS — Thu, 25 Feb 2021 14:34:19 GMT

@Chico2020 wrote:
My data has not been working since February 22, 2021 even-though I paid until March 10, 2021; I messaged here three days ago; I have only one reply that does not speak to the issue at hand; today it the 25th, on the 23rd I submitted a ticket and to date no response; I logged into my account to check my usage and it shows that I used 0.535 mb (February 24th) of data on the web, not possible since my date stopped working since the 22nd. I still have no dat since the 22nd and I have 500 plus 500 plus 224 add on, only used 760 according to my phone history when I went to the store for help; it's a shame after being with Freedom for 9 years to switch to this company and nothing but problems; now I can go back to Freedom for $1 less per month for 1.5 per month and don't have to buy any add ons nor have any disruptions to my service and not have it show that I used when I could not possibly have done that.

I would recommend sending Moderators another message, @Chico2020

Reference your experience and findings and ask them to provide a response.

To contact a moderator, there are 2 methods - i would recommend Option #1:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Data still not working

Dunkman — Thu, 25 Feb 2021 14:45:19 GMT

@Chico2020

Sorry to hear about your troubles. When you posted a few days ago, you did not provide specific details so it was difficult for members to offer relevant advice. If you did submit ticket for moderator help, you usually need to wait for moderator response usually within 24-48 hours. Check your inbox (envelope icon on upper right corner of website).

Does your talk and text work?

You did check your phone usage history for data, but what does your PM service data tracker show in your self service account? If you don't see the tracker, you ran out of data this cycle.

See below;

A few things to try as mentioned in previous post:

Reboot phone

Network reset of phone

Toggle airplane mode on/then off.

Re: Data still not working

totalUser — Thu, 25 Feb 2021 14:41:24 GMT

Hi @Chico2020

Did it work before?

Can you do network reset?

What phone are you using, there is history of problems with lg phones, mine wouldn't do anything though i did every suggestion on api settings over and over again.

At the end mods asked me for my phone model and IMEI and they pushed the settings through SMS, since then it worked great.

If your network reset and manual api configuration don't help just ask them to push the settings to you.

You can contact them here

Re: Data still not working

Chico2020 — Thu, 25 Feb 2021 14:48:18 GMT

Hi:

I did, she had the nerve to tell me that my account shows that I used up all my 1GB, keeping in mind she said nothing about my add on of 224; or how the system shows that I used data yesterday of 0.535 when I had no data since the 22nd; plus my phone records shows I only used 760 since February 8th.

Re: Data still not working

Chico2020 — Thu, 25 Feb 2021 14:49:39 GMT

I rebooted, I take out the battery, I did a complete shut down, still nothing.

Re: Data still not working

HALIMACS — Thu, 25 Feb 2021 14:51:30 GMT

@Chico2020 wrote:
Hi:

I did, she had the nerve to tell me that my account shows that I used up all my 1GB, keeping in mind she said nothing about my add on of 224; or how the system shows that I used data yesterday of 0.535 when I had no data since the 22nd; plus my phone records shows I only used 760 since February 8th.

@Chico2020

When was your last renewal date? You could look back through all your usage history (available in self-serve) to the date of your last renewal. Data consumption adds and posts at the end of each business day so just look for the data there - count every day.

Those number are accurate.

You can also look through your device's data history, not only by date, but by individual app.

It's a very tedious process of comparing device data usage against self-serve data usage - however if the Moderators say it was consumed, it very likely was.

Re: Data still not working

Chico2020 — Thu, 25 Feb 2021 14:53:18 GMT

Hi:

It worked before, been working since last year; first time having this problem and it has cost me jobs as I rely on my phone to work when I am on the road working.

Re: Data still not working

Chico2020 — Thu, 25 Feb 2021 14:54:14 GMT

I did; shows I only used 760 since February 8th, I paid for 1 GB PLUS HAD 224 ADD ON.

Re: Data still not working

Dunkman — Thu, 25 Feb 2021 14:54:26 GMT

@Chico2020

Maybe screenshot your overview page, Data and add on section. lIke my earlier post. That should provide more information.

If moderators mentioned that you ran out of data, you likely did run out.