topic Re: I did not get my rewards in Get Support

I did not get my rewards

jazzeux — Wed, 05 Jan 2022 22:23:13 GMT

Hi,

I did not get my rewards for the last 3 months (21$ missing). Also, I tried to submit à ticket, but the Web page freeze. Can I contact à moderator here? @CS_Agent

Re: I did not get my rewards

esjliv — Thu, 05 Nov 2020 03:32:28 GMT

Hello @jazzeux

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

2 - Contact the Public Mobile Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you are having issues submitting the ticket try opening a tab in incognito mode and do method 2 above.

But in the meantime, what do you mean you did not get your rewards? What exactly are you missing?

Re: I did not get my rewards

Anonymous — Thu, 05 Nov 2020 03:31:40 GMT

@jazzeux wrote:
Hi,
I did not get my rewards for the last 3 months (21$ missing). Also, I tried to submit à ticket, but the Web page freeze. Can I contact à moderator here? @CS_Agent

Maybe you could post screen snips of your Payment history from here. Blank out personal info of course.

Re: I did not get my rewards

NDesai — Thu, 05 Nov 2020 03:32:30 GMT

@jazzeux What makes you think you did not get your rewards? Log in to your self-serve account and go to Payment History. Take a screenshot of the recent renewal and post it here without any personal info. What do you see on the Rewards page?

Re: I did not get my rewards

RosieR — Thu, 05 Nov 2020 03:36:21 GMT

@jazzeux wrote:
Hi,
I did not get my rewards for the last 3 months (21$ missing). Also, I tried to submit à ticket, but the Web page freeze. Can I contact à moderator here? @CS_Agent

Hi @jazzeux yours is the second post today about not being able to submit a ticket. Will you please let us know if you are able to submit a ticket or send private message to the moderators using the links provided by @esjliv above. thanks in advance.

Re: I did not get my rewards

MoreYummy — Thu, 05 Nov 2020 03:53:20 GMT

So $7 per month rewards missing? do you ahve break down. you can contact moderator by chat bot or private message.

Re: I did not get my rewards

ShawnC13 — Thu, 05 Nov 2020 04:25:36 GMT

@jazzeux wrote:
Hi,
I did not get my rewards for the last 3 months (21$ missing). Also, I tried to submit à ticket, but the Web page freeze. Can I contact à moderator here? @CS_Agent

What rewards are missing? If it is referral rewards are you sure all your referrals are still active? A few months ago PM went and fixed a bug in the system where it was still giving rewards for referrals who were no longer active and extra rewards for "ghost" referrals.

So let us know what rewards you are missing

Re: I did not get my rewards

geopublic — Thu, 05 Nov 2020 07:23:26 GMT

@jazzeux Yes, if you can't submit a ticket using the bot just send a private message @CS_Agent (Enter Moderator_Team at the prompt).

Re: I did not get my rewards

paul222 — Thu, 05 Nov 2020 19:15:10 GMT

I did not get my Loyalty reward? how long does it take....

Re: I did not get my rewards

mh1983 — Thu, 05 Nov 2020 19:18:13 GMT

@paul222 wrote:
I did not get my Loyalty reward? how long does it take....

Have you been with PM for at least a full year?

Re: I did not get my rewards

paul222 — Thu, 05 Nov 2020 19:21:16 GMT

Yes November last year, it shows that I received it but not credited on bill

Re: I did not get my rewards

JoyLuck — Thu, 05 Nov 2020 19:24:19 GMT

@paul222 wrote:
I did not get my Loyalty reward? how long does it take....

You need to be with PM for at least 365 days. If you have it will appear on your 13th cycle. PM cycles are 30 days.

Re: I did not get my rewards

mh1983 — Thu, 05 Nov 2020 19:30:28 GMT

@paul222 wrote:
Yes November last year, it shows that I received it but not credited on bill

If it's showing up in Self Serve, it'll be applied to your next plan renewal.

Re: I did not get my rewards

jazzeux — Thu, 05 Nov 2020 20:06:30 GMT

I'm a long time PM user. I the rewards usually show in my payment history and it is not this time. Pus it cost me 21$ more than usual...

Re: I did not get my rewards

JoyLuck — Thu, 05 Nov 2020 20:15:03 GMT

@jazzeux

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I did not get my rewards

Triguy — Thu, 05 Nov 2020 20:22:00 GMT

Here is more info about the Loyalty award.

On the first plan renewal date, after 12 months of tenure as a Public Mobile member, you will begin to earn a recurring Loyalty Reward for as long as you remain an active Public Mobile customer on that account. Regardless of what plan you are on, your tenure will continue to accumulate as long as your account remains active. If your account is in a suspended state for more than 60 days in a year, your Loyalty Reward will be delayed by the number of days your account was suspended.

Re: I did not get my rewards

gpixel — Fri, 06 Nov 2020 00:22:36 GMT

@jazzeux can I suggest moving to one of the more current plans? you will have 4.5gb data if you switch to the newer $40 plan. or if you're happy with 1gb per 30 days. downgrade to the $25/1gb plan. you won't notice the speed change going from full LTE to throttled. you will keep all your rewards

Re: I did not get my rewards

AE_Collector — Fri, 06 Nov 2020 01:29:50 GMT

@jazzeux

Yeah I don't see the rewards there on your screenshot. It isn't on the next page by any chance? And when you say you were charged the full $111 your credit card was actually charged more than $111... right? I mean $111 PLUS the taxes for your province? These missing rewards topics come up from time to time that turn out to be rewards that are reasonably close to the same amount as taxes are and people finally realize that the charge to their credit card is Plan Cost minus Credits plus Taxes.

And yeah, you could get much more data on a newer plan or much lower cost for the same data except it will be 3G like speeds rather than 4G speeds. If you are fine with only 1 Gb a month on average I predict you will NOT notice the slight drop in speed.

AE_Collector

Re: I did not get my rewards

Anonymous — Fri, 06 Nov 2020 01:36:49 GMT

@jazzeux

It certainly looks like you paid $111.

You started at zero before the screenshot. You ended at zero at the top.

That's a clean sweep of no rewards. How long has this been going on? You can see payment history going back 6 months. You would see lines saying Reward and which one. Once for each type. Autopay and loyalty are the easy ones. Referrals can change.

Re: I did not get my rewards

jazzeux — Fri, 06 Nov 2020 02:18:15 GMT

@AE_Collector

You're right, I was chargé 127,62$