topic Re: Activation Problem in Get Support

Activation Problem

sophiak0613 — Wed, 05 Jan 2022 22:23:05 GMT

I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during setting up. What should I do

Re: Activation Problem

JK8 — Tue, 23 Feb 2021 07:16:39 GMT

@sophiak0613 wrote:
I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during setting up. What should I do

If your cc was charged, put the sim in your phone and reboot. Does it work?

If cc not charged, clear browser cache. Close browser and then open a new browser in incognito/private mode and try to activate again.

Re: Activation Problem

sophiak0613 — Tue, 23 Feb 2021 07:21:56 GMT

Rebooted and noticed that I can receive call and messages with the phone number I wanted to port! But the problem now is that I can't access my account with the login credentials...

Re: Activation Problem

JK8 — Tue, 23 Feb 2021 07:23:50 GMT

@sophiak0613

Try and register here:

https://selfserve.publicmobile.ca/self-registration/