topic Re: Can't make a call in Get Support

Can't make a call

Desorcy — Wed, 05 Jan 2022 22:22:56 GMT

Just started with Public last week and now I get a message that my plan does not include outgoing calls??

Any help

Re: Can't make a call

hairbag1 — Tue, 03 Nov 2020 16:11:22 GMT

@Desorcy....

log into your account to see if it's ACTIVE or something else.

Let us know.

Re: Can't make a call

JoyLuck — Tue, 03 Nov 2020 16:13:56 GMT

@Desorcy wrote:
Just started with Public last week and now I get a message that my plan does not include outgoing calls??
Any help

Are you on the $15 plan with 100 outgoing minutes?

Re: Can't make a call

will13am — Tue, 03 Nov 2020 16:14:34 GMT

@Desorcy , are you on the $15 plan which has limited calling minutes? If so, you may have run out of usage. Login to your self serve account and check to see if you have used up the minutes allotment for this billing cycle.

Re: Can't make a call

hairbag1 — Tue, 03 Nov 2020 16:17:47 GMT

@Desorcy....

if you are on the $15 plan and have used up your 100 minutes, consider getting the $5 / 500 minutes of Canada wide calling add-on. If you don't use all the 500 minutes, they'll roll over until you do use them up.

Re: Can't make a call

Triguy — Tue, 03 Nov 2020 16:20:38 GMT

If you have limited minutes then check your self serve account. If no minutes appear then you have used up your allotment. You can purchase an add-on for $5 for 500 minutes.

Re: Can't make a call

metropublic — Tue, 03 Nov 2020 16:31:59 GMT

@Desorcy If you are on the $15 plan then you used up your outgoing minutes. To resolve the issue ~~dial 611 or~~ login to selfserve account and purchase the 500 minute Canada wide add-on for $5. The minutes stay on your account until used up and they will act as a backup when your plan minutes have been depleted.

Re: Can't make a call

darlicious — Tue, 03 Nov 2020 17:01:24 GMT

@Desorcy

If you choose to purchase the $5/500min add on you must have funds in your account balance first before you can choose it and submit payment. If you have no money in your balance then make a manual payment from your credit card on file. Then go to the plans and add ons page and scroll down to choose your add on. Then scroll farther down the page and submit the paym'ent. If it's successful the add on will show in your overview page,