topic Re: Double charged in Get Support

Double charged

landryr121 — Wed, 05 Jan 2022 22:22:53 GMT

what do I do after I double payed for my month ? How do I get that money back ?

Re: Double charged

Anonymous — Tue, 03 Nov 2020 02:53:01 GMT

@landryr121 wrote:
what do I do after I double payed for my month ? How do I get that money back ?

If it's just sitting in your Available Funds then you can leave it there for your next renewal. Unfortunately, refunds take so long that your next renewal would probably happen anyway.

Re: Double charged

esjliv — Tue, 03 Nov 2020 03:05:02 GMT

Hello @landryr121 ,

~~Are you sure two payments went through (on a credit card)? Or did you do two voucher top ups.~~

~~Why not leave it there for your next renewal? It may take just as long to request a refund (and that is not guaranteed).~~

zapped by @Anonymous 😛

Re: Double charged

landryr121 — Tue, 03 Nov 2020 02:55:39 GMT

Yes 100% payed twice with my card

Re: Double charged

esjliv — Tue, 03 Nov 2020 02:56:57 GMT

Hello @landryr121 ,

IF you are really in a pinch and looking for a refund you can try to ask the moderators...

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

2 - Contact the Public Mobile Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

landryr121 — Tue, 03 Nov 2020 02:57:20 GMT

It only gave me credit for one but showed on my statement I payed the same day twice

Re: Double charged

RossN — Tue, 03 Nov 2020 02:59:18 GMT

@landryr121 wrote:
Yes 100% payed twice with my card

@landryr121 hi as stated you can leave it in there for your next payment but if you want it back

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue overpayment

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner alternatively you can private message them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

esjliv — Tue, 03 Nov 2020 02:59:48 GMT

@landryr121 ,

Are those just "pending purchases" showing on your credit card or are they the "approved transactions"?

Does your Available Balance show the amounts you paid on your SELF SERVE account?

Re: Double charged

Anonymous — Tue, 03 Nov 2020 03:01:02 GMT

@landryr121 wrote:
It only gave me credit for one but showed on my statement I payed the same day twice

Some credit cards indicate a charge as pending. Maybe the second is in pending status and will get removed after a period of time.

Edit: zapped by @esjliv 🙂

Re: Double charged

Dunkman — Fri, 05 Feb 2021 18:52:13 GMT