topic Re: setting up self serve in Get Support

setting up self serve

ernestk — Wed, 05 Jan 2022 22:22:52 GMT

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?

EPK

Re: setting up self serve

kb_mv — Mon, 22 Feb 2021 22:21:48 GMT

@ernestk wrote:
I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?
EPK

@ernestk You could try the live chat for new activations, see what they recommend. Or as you need to take a temporary number, complete the activation without porting the landline. Then ask a moderator for assistance.

Get live help with your activation.....

Re: setting up self serve

Gunner123 — Mon, 22 Feb 2021 22:22:38 GMT

@ernestk wrote:
I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?
EPK

hi are you porting a landline number? if so they will likely call you on the landline to confirm before the port is done

Re: setting up self serve

Anonymous — Mon, 22 Feb 2021 22:41:05 GMT

@ernestk wrote:
I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?
EPK

Get it all set up on a cell phone and then simply insert the SIM into the wireless home phone receiver when it's all otherwise working. If you're using the wireless home phone device you won't get data. But you CAN use the Telus SmartHub for everything in case that's what you have.

Re: setting up self serve

ernestk — Mon, 22 Feb 2021 23:37:05 GMT

Thanks.

Re: setting up self serve

ernestk — Mon, 22 Feb 2021 23:39:24 GMT

Okay. I'm getting into new territory here so I think I'm understanding. The phone is activated but I'm unable to set up the self serve section because they want to send me a 6 digit code to confirm.

EPK

Re: setting up self serve

RosieR — Mon, 22 Feb 2021 23:47:53 GMT

@ernestk wrote:
I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?
EPK

Hi @ernestk you cannot activate a landline number using Public Mobile. You need a cell phone or a smart phone.

Welcome to Public Mobile

RosieR

Re: setting up self serve

ernestk — Tue, 23 Feb 2021 00:16:08 GMT

I have an iphone on a different account with PM. Want to run my landline off a wireless home phone receiver. Just need to access my self serve account for that.

EPK

Re: setting up self serve

Anonymous — Tue, 23 Feb 2021 00:23:02 GMT

@ernestk wrote:
I have an iphone on a different account with PM. Want to run my landline off a wireless home phone receiver. Just need to access my self serve account for that.
EPK

As I suggested earlier, set up everything in a normal cell phone on hand or your existing iphone. Then when it's all done, insert the SIM into your wireless home phone receiver. Of course those things can't do data or texting.

Re: setting up self serve

ernestk — Tue, 23 Feb 2021 03:39:52 GMT

Thanks everybody for your help! I'm set up!

EPK