topic Re: Unable to complete activation in Get Support

Unable to complete activation

tyfighter — Wed, 05 Jan 2022 22:22:50 GMT

I just tried to activate my sim card and I got towards the end where I selected to transfer my current number and entered all the pertinent information. I click next and then I got a 404 page. I didn't get any email confirmation that the process went through. I tried to activate again but it didn't like the sim# now. So what's the next step here? Is that sim card useless?

TIA

Re: Unable to complete activation

Gunner123 — Mon, 22 Feb 2021 21:57:15 GMT

@tyfighter wrote:
I just tried to activate my sim card and I got towards the end where I selected to transfer my current number and entered all the pertinent information. I click next and then I got a 404 page. I didn't get any email confirmation that the process went through. I tried to activate again but it didn't like the sim# now. So what's the next step here? Is that sim card useless?

TIA

hi you will need to wait an hour for reset and try again was it a koodo or telus number you are trying to port?

Re: Unable to complete activation

tyfighter — Mon, 22 Feb 2021 21:57:36 GMT

It was bell number that I was trying to port over.

Re: Unable to complete activation

TheGx — Mon, 22 Feb 2021 21:57:49 GMT

@tyfighter :Yeah as gunner saying above just try again water an hour or so, your SIM not useless and will be good until it gets actually activated - that means when you get to the confirmation page or activated.

Because you were in middle of activation process when webpage crashed, the system still had your SIM card number on hold, but after an hour the system will release your SIM card number again.

Re: Unable to complete activation

tyfighter — Mon, 22 Feb 2021 22:01:08 GMT

Ok, thanks. I will try again and hopefully have better success.

Re: Unable to complete activation

candersonic — Mon, 22 Feb 2021 22:03:36 GMT

I had the exact same issue yesterday. If you did not receive an activation email at the address you entered, and your credit card doesn't show the charge pending, you can start the process again. I did that yesterday and it allowed me to use the same sim card no problem.

Re: Unable to complete activation

TheGx — Mon, 22 Feb 2021 22:05:19 GMT

@tyfighter :Ok, hopefully everything go smooth this time. Let everyone here know how it goes, when it all set up remember to mark this thread solved too.

Re: Unable to complete activation

tyfighter — Mon, 22 Feb 2021 22:05:26 GMT

Thanks. I didn't get to the payment section.. I think that was the next page when it crashed.

Re: Unable to complete activation

Gunner123 — Mon, 22 Feb 2021 22:07:34 GMT

@tyfighter wrote:
Thanks. I didn't get to the payment section.. I think that was the next page when it crashed.

remember to keep bell plan active until port is complete and also it is very important to keep bell sim in phone to receive port request confirmation from bell which you need to confirm good luck

Re: Unable to complete activation

softech — Mon, 22 Feb 2021 22:08:53 GMT

@tyfighter wrote:
Thanks. I didn't get to the payment section.. I think that was the next page when it crashed.

if you have not get to the payment section, then, it's easier. Just want for an hour and re-try. If it ever crash again during activation, do not re-try until you confirm that the credit card wasn't charged.

Sometime it crashes after credit card info entered and you will notice credit card was charged. In that case the the account was setup, and you don't need to do anything other than wait for the port to complete

Re: Unable to complete activation

tyfighter — Mon, 22 Feb 2021 22:13:06 GMT

That's good to know. Thanks!

Re: Unable to complete activation

RossN — Mon, 22 Feb 2021 22:16:02 GMT

@tyfighter wrote:
That's good to know. Thanks!

@tyfighter hello you should make sure your phone is unlocked if its more than a few years old 😁

Re: Unable to complete activation

tyfighter — Mon, 22 Feb 2021 22:18:13 GMT

Hi, yes it's unlock.. was using Rogers before on the same phone so should be good to go!

Re: Unable to complete activation

tyfighter — Mon, 22 Feb 2021 23:45:15 GMT

I was able to successfully complete the activation and have received a text to confirm the porting. Do I just swap out the sim card now?

Re: Unable to complete activation

softech — Mon, 22 Feb 2021 23:52:54 GMT

you have reply YES to the text?

If so, you can now swap the SIM.. in the beginning , you might be only be able to make outgoing call/text and not receiving incoming, as the porting is still underway

Keep reboot your phone every 30 mins. Porting usually completed within 2 hours, but lately, people has been waiting as much as 4 hours.

Welcome to PM!!