topic Re: Activating my Online Account in Get Support

Activating my Online Account

moinuddin — Wed, 05 Jan 2022 22:22:35 GMT

Hello,

I have used "deleted .. Luddite " this number which I would like to restart. would you please help me to reactivate the number again?

Thank you for your help

Re: Activating my Online Account

JK8 — Mon, 22 Feb 2021 18:10:37 GMT

@moinuddin wrote:
Hello,
I have used "xxx " this number which I would like to restart. would you please help me to reactivate the number again?
Thank you for your help

This is a public forum. Everyone can see your number. Choose 3 vertical dots in right corner of your post and edit out your number.

Re: Activating my Online Account

JK8 — Mon, 22 Feb 2021 18:14:58 GMT

@moinuddin

Has it been more than 90 days since you last renewed your account. If so your account would have been closed and number lost.

Can you sign into self service? If you can sign in, then just make a payment and reactivate your account.

https://selfserve.publicmobile.ca/

Re: Activating my Online Account

dabr — Mon, 22 Feb 2021 18:27:04 GMT

@moinuddin wrote:
Hello,
I have used "deleted .. Luddite " this number which I would like to restart. would you please help me to reactivate the number again?
Thank you for your help

@moinuddin If it's not been more than 90 days since suspension you can use the 611 service to either load a voucher to make a payment or if you have a registered CC on account for which you will need your PIN.

Re: Activating my Online Account

HALIMACS — Mon, 22 Feb 2021 19:15:17 GMT

@moinuddin

Please refer to the attached help article on this subject:

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Here's hoping everything works out for you!