topic Re: paying your account in Get Support

ok

quenoum — Wed, 05 Jan 2022 22:22:24 GMT

Re: paying your account

JoyLuck — Sun, 01 Nov 2020 19:27:04 GMT

@quenoum wrote:
I have used the payment tab to pay my bill but the amount is showing as a refill instead of being applied to as a monthly bill payment. What the **bleep** is that **bleep**. How to we use that credit to pay our bill. Why the induce us in error?

A balance in your Available Funds will be used on your renewal date. What error are you talking about? Are you up for renewal?

Re: paying your account

ShawnC13 — Sun, 01 Nov 2020 19:27:25 GMT

@quenoum wrote:
I have used the payment tab to pay my bill but the amount is showing as a refill instead of being applied to as a monthly bill payment. What the **bleep** is that **bleep**. How to we use that credit to pay our bill. Why the induce us in error?

First off no need for that type of language to be used. Are you renewing early? Rewards are only applied on your regular renewal date. Can you post a screenshot of your payment history with all personal info removed?

Re: paying your account

Staliger — Sun, 01 Nov 2020 19:35:18 GMT

@quenoum check your available balance. Was it increased? Check CC - do you see PM's transaction there?

Re: ok

popping — Sun, 01 Nov 2020 20:19:16 GMT

@quenoum

Next time, search or ask question first. Life is too short to get upset for small thing like paying for your mobile service. Read and ask. You will get your answer quickly. If your issue requires access to your account, we will tell you how to create support ticket to get moderator help as only moderator can access your account.