topic Re: Service in Get Support

Service

Fudgie — Wed, 05 Jan 2022 22:22:23 GMT

My card has been suspended by my provider because of illegal behaviour, I changed my card number on my account page , how long before my account is reactivated?

Re: Service

RossN — Sun, 01 Nov 2020 18:47:26 GMT

@Fudgie wrote:
My card has been suspended by my provider because of illegal behaviour, I changed my card number on my account page , how long before my account is reactivated?

@Fudgie hi try making a manual payment with your new card for amount due then look for the reactivate button in your self serve

Re: Service

geopublic — Sun, 01 Nov 2020 18:48:57 GMT

@Fudgie Restart your phone, it should be immediate. If not, submit a ticket to PM and ask them to investigate.

Re: Service

hairbag1 — Sun, 01 Nov 2020 18:56:50 GMT

@Fudgie wrote:
My card has been suspended by my provider because of illegal behaviour, I changed my card number on my account page , how long before my account is reactivated?

Did you make sure to delete old card before adding new card info ?

If done correctly, it should work right away.

Dial 611 to get a status report of your account.

Re: Service

computergeek541 — Sun, 01 Nov 2020 19:28:39 GMT

@hairbag1 wrote:
@Fudgie wrote:
My card has been suspended by my provider because of illegal behaviour, I changed my card number on my account page , how long before my account is reactivated?
Did you make sure to delete old card before adding new card info ?
If done correctly, it should work right away.
Dial 611 to get a status report of your account.

@Fudgie @hairbag1

When an account is supended for a missed payment, simply adding a valid credit card does not automatically re-enable the service or renew the plan. As @RossN said, a payment must be manually made.