topic Re: Outgoing Text Not Working in Get Support

Outgoing Text Not Working

Bobjones — Wed, 05 Jan 2022 22:22:12 GMT

I'm able to recieve texts and phone calls but when I send a SMS out it says "sent" but recepient doesnt receive them. ANy idea why this is?

Re: Outgoing Text Not Working

HALIMACS — Sat, 31 Oct 2020 23:24:57 GMT

@Bobjones Does this only happen when you send SMS to one recipient, or all recipients? Try sending to another person. Let us know.

Re: Outgoing Text Not Working

Jb456 — Sat, 31 Oct 2020 23:25:36 GMT

Is it just this one person or for everyone you contact? Can you test others?

If it is just one person then maybe their phone settings have something set blocking incoming texts or your number.

Re: Outgoing Text Not Working

esjliv — Sat, 31 Oct 2020 23:35:13 GMT

Hello @Bobjones ,

If your chat features are on, Turn it off:

On your device, open Messages .
At the top right, tap More. Settings.
Tap Chat features.
Toggle "Enable chat features" on or off.

Does this work?

ADDITIONAL info. EDIT - make sure the sender of the text has their Chat Features OFF as well.

Re: Outgoing Text Not Working

Bobjones — Sat, 31 Oct 2020 23:26:37 GMT

It happens when I send it any recipient.

We sent a promotion to our clients today via text and I'm wondering if we may have reached our limit in texts.

Re: Outgoing Text Not Working

esjliv — Sat, 31 Oct 2020 23:31:08 GMT

@Bobjones ,

A few more things to check:

Check to make sure you have the latest software version.

Remove and insert your SIM, reboot.

To clear your message cache, follow these quick steps:

1. Launch the Settings app, then scroll down and tap "Apps."

2. Tap the "Messages" app.

3. Tap "Storage."

4. Tap "CLEAR CACHE."

Re: Outgoing Text Not Working

Bobjones — Sat, 31 Oct 2020 23:31:32 GMT

I tried but it did not resolve the issue.

Re: Outgoing Text Not Working

LovesToPM — Sat, 31 Oct 2020 23:33:49 GMT

Hi @Bobjones

Which plan do you have? Is it an old one with limited texting?

All the plans currently offered include unlimited texting.

Are you using the native text application on your phone?

How many character are in your text? I believe if you are trying to send more than 140 characters, you will need to send it as MMS.

Re: Outgoing Text Not Working

Anonymous — Sat, 31 Oct 2020 23:37:11 GMT

@Bobjones wrote:
It happens when I send it any recipient.
We sent a promotion to our clients today via text and I'm wondering if we may have reached our limit in texts.

Then it would be extremely doubtful that you have the $10 plan. And why would you have chosen no texting with the old BYO. So it can't be any limitation of the service.

Is there a spam thing for a business? Did your text get blocked due to thinking it was a spam? Was it a group message? Maybe you hit whatever the limit is for here?

Re: Outgoing Text Not Working

Bobjones — Sat, 31 Oct 2020 23:37:24 GMT

We have the 45 dollar plan unlimited plan.

I believe it may have been around the 140 mark but sent as sms.

We are getting ready for the holidays so we sent about 250 sms today for our promotion. The sms was the same to all our clients.

Yesterday we sent about 200.

I'm just wondering if it may have registered as spam and somehow blocked our outgoing texts.

Re: Outgoing Text Not Working

LovesToPM — Sat, 31 Oct 2020 23:40:57 GMT

@Bobjones

That's a whole lot of texts.

Have you ever considered using email for this purpose?

Can send to number@msg.telus.com

Re: Outgoing Text Not Working

Bobjones — Sat, 31 Oct 2020 23:42:20 GMT

I never knew that feature existed. How does it work?

Re: Outgoing Text Not Working

HALIMACS — Sat, 31 Oct 2020 23:42:29 GMT

@Bobjones Did the 200 go through yesterday with no issues? As far as you can tell, did NONE of the 250 today go through?

If you send a single SMS to one individual now, is it being received?

Re: Outgoing Text Not Working

esjliv — Sat, 31 Oct 2020 23:42:43 GMT

@Bobjones ,

This sounds like - more than one receivers of this text did not receive it, is this correct?

Re: Outgoing Text Not Working

Bobjones — Sat, 31 Oct 2020 23:43:31 GMT

Yesterdays and todays.

It's jsut recently about 1 hour ago that it stopped working.

Re: Outgoing Text Not Working

Jb456 — Sat, 31 Oct 2020 23:44:47 GMT

@Bobjones test yourself.

Text a message like "hello" to your cell number. It should go right back to you. Does that work?

Re: Outgoing Text Not Working

Bobjones — Sat, 31 Oct 2020 23:45:27 GMT

Many of them sesponded back. It's just recently that it stopped working.

Re: Outgoing Text Not Working

Anonymous — Sat, 31 Oct 2020 23:45:32 GMT

@Bobjones wrote:

I'm just wondering if it may have registered as spam and somehow blocked our outgoing texts.

Maybe...

Use the service in any way that requires excessive network capacity or that may adversely affect other Public Mobile customers or the service;

Engage in any activity on the Public Mobile or partner networks that is seen as excessive or malicious, as solely determined by Public Mobile.

Re: Outgoing Text Not Working

LovesToPM — Sat, 31 Oct 2020 23:47:51 GMT

@Bobjones wrote:
I never knew that feature existed. How does it work?

It only works if you know who the provider is for each recipient

You can send an email as text to your PM phone:

Send to 999123456789@msg.telus.com

(using your 10 digit phone number)

Better yet. Do you know their email address?

Re: Outgoing Text Not Working

Bobjones — Sat, 31 Oct 2020 23:48:20 GMT

I think it could be. Im just not sure who to contact or what to do