topic Re: No Data Available in Get Support

No Data Available

Choudhury — Wed, 05 Jan 2022 22:21:50 GMT

hello,

I have received a message from public mobile saying that I have used up all my data but I just made a payment a few days ago (13th February). My account does not show it but my credit card shows that the amount was paid (I have the $25 plan + autopay).

Please assist at your earliest convenience.

Sincerely,

Choudhury

Re: No Data Available

JK8 — Sun, 21 Feb 2021 02:59:32 GMT

@Choudhury wrote:
hello,
I have received a message from public mobile saying that I have used up all my data but I just made a payment a few days ago (13th February). My account does not show it but my credit card shows that the amount was paid (I have the $25 plan + autopay).
Please assist at your earliest convenience.

Sincerely,
Choudhury

It could be an erroneous message. Log into self service and look under My Data & Add-Ons and see if your data is listed and that your Account Status is Active.

Re: No Data Available

Choudhury — Sun, 21 Feb 2021 03:00:14 GMT

I did, nothing shows up. Also, when I try to use my data it doesn't work.

Re: No Data Available

JK8 — Sun, 21 Feb 2021 03:04:42 GMT

@Choudhury wrote:
I did, nothing shows up. Also, when I try to use my data it doesn't work.

Is your account status Active? Do all your other services work? Can you check your usage history to see if your data is used up?

Re: No Data Available

TheGx — Sun, 21 Feb 2021 03:03:36 GMT

@Choudhury :When no data shows up means you used it all up and that counter disappears, check data history and see what days used most.

Re: No Data Available

TheGx — Sun, 21 Feb 2021 03:05:14 GMT

@Choudhury :In future you can also try download app called Data Witness PM, it was created by a Public Mobile customer and has good reviews.

Re: No Data Available

Choudhury — Sun, 21 Feb 2021 03:08:13 GMT

Other services are working fine like calling and texting. I can also see my usage history, and there are some data events that have 1 as data usage. I'm not so sure what that means.

Re: No Data Available

will13am — Sun, 21 Feb 2021 03:11:16 GMT

@Choudhury , the data events are events involving data usage. Does the amounts shown match up to the notification that all your data has been used up?

Re: No Data Available

TheGx — Sun, 21 Feb 2021 03:12:15 GMT

@Choudhury :Calling and text don't use any data so having data run out wouldn't effect it.

Re: No Data Available

HALIMACS — Sun, 21 Feb 2021 03:13:50 GMT

@Choudhury

Those data events could be due to MMS messaging. They DON'T consume data which counts towards your allotment.

If you need to contact a moderator because you feel you did not receive your data add-on at last renewal, here's how:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: No Data Available

JK8 — Sun, 21 Feb 2021 03:14:00 GMT

@Choudhury wrote:
Other services are working fine like calling and texting. I can also see my usage history, and there are some data events that have 1 as data usage. I'm not so sure what that means.

Under Data Usage does it add up to approximately 1 GB since your renewal. On the $25 plan you get 1 GB with auto pay which is not a whole lot.

Re: No Data Available

Choudhury — Sun, 21 Feb 2021 03:15:39 GMT

I'm so sorry but how am I supposed to calculate that? It just shows a 1 for 6 data events. Does the 1 mean 1 MB or GB? I'm really confused as to what the 1 means.

Re: No Data Available

Choudhury — Sun, 21 Feb 2021 03:18:45 GMT

yes! the data events are all MMS messaging. So, I should just file a ticket?

Re: No Data Available

JK8 — Sun, 21 Feb 2021 03:19:07 GMT

@Choudhury wrote:
I'm so sorry but how am I supposed to calculate that? It just shows a 1 for 6 data events. Does the 1 mean 1 MB or GB? I'm really confused as to what the 1 means.

Under Data Usage add up the MB values, forget the 1.

Example:

Re: No Data Available

Choudhury — Sun, 21 Feb 2021 03:20:15 GMT

my usage doesn't show up like that

Re: No Data Available

Choudhury — Sun, 21 Feb 2021 03:21:41 GMT

Re: No Data Available

HALIMACS — Sun, 21 Feb 2021 03:23:06 GMT

Screenshot it, @Choudhury

Possibly MMS messaging.

Re: No Data Available

JK8 — Sun, 21 Feb 2021 03:27:49 GMT

@Choudhury wrote:
my usage doesn't show up like that

If you do not have any entries like that under the Data Usage (MB) column then contact a moderator as suggested by @HALIMACS above.

(MMS does not count towards your 1 GB of data.)

Re: No Data Available

will13am — Sun, 21 Feb 2021 03:34:53 GMT

@Choudhury , data usage should show up as web on the calling type column. The data usage column should show a number.

Re: No Data Available

Choudhury — Sun, 21 Feb 2021 03:40:16 GMT

No, for me it doesn't show up like that. I have contacted the moderator lets see what happens.

Thanks guys!