topic Re: ForgotPassword/OldPasswordNotValidContactAdmin, when try to reset password in Get Support

ForgotPassword/OldPasswordNotValidContactAdmin, when try to reset password

Xiaolong — Tue, 04 Jan 2022 18:39:37 GMT

when i try to reset my password , i enter both emails then : ForgotPassword/OldPasswordNotValidContactAdmin

and i cant do anything after

i didnt receive an email

cant reset password

email is Hsgzz@yahoo.com

Re: ForgotPassword/OldPasswordNotValidContactAdmin, when try to reset password

Cyber — Wed, 17 Jun 2015 14:03:49 GMT

@Xiaolong,

When was your last payment ?

Your account could have been deleted if you was 90 days without doing a payment.

You can recover your password by using the forgotten password function here.

If your account is paid each month, send an email to Public Mobile for having your password reseted.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Passwords"

- Choose "I have a question related to my PIN or password"

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will try to answer you ASAP.

Re: ForgotPassword/OldPasswordNotValidContactAdmin, when try to reset password

Martin — Thu, 18 Jun 2015 09:19:32 GMT

Hello,

When you refer to both emails, do you mean 2 email addresses? If so, that may be the cause of the error message.

Your username is your email address that you enter when logging into your self-serve account.

It is your username/email address that is necessary for the password-reset link.

Good luck!

Re: ForgotPassword/OldPasswordNotValidContactAdmin, when try to reset password

chukdefatey — Thu, 18 Jun 2015 12:59:16 GMT

^user name can be a different email then the one in your account. However there is no way to change the username unless you get in touch with PM