topic Re: No receiving SIM card in Get Support

No receiving SIM card

franciscotn — Wed, 05 Jan 2022 22:21:28 GMT

I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

Re: No receiving SIM card

JK8 — Sat, 20 Feb 2021 18:27:32 GMT

@franciscotn wrote:
I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

It could take up to 3 weeks. There are currently delays:
https://productioncommunity.publicmobile.ca/t5/Announcements/Courier-Delays/m-p/648369#M48332

Re: No receiving SIM card

computergeek541 — Sat, 20 Feb 2021 18:27:21 GMT

@franciscotn wrote:
I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

SIM cards are often sent out by lettermail and these types of shipments are not trackable. Please allow a few weeks for delivery. There are many delays at Canada Post at the moment.

Re: No receiving SIM card

esjliv — Sat, 20 Feb 2021 18:33:43 GMT

@franciscotn

You SIM card is likely on its way through Canada Post letter post. Expect 2-3 weeks delivery, which is normal these days.

If another week passes you could check with the Moderators. But there is no way in speeding it up.

Pick up a SIM at your nearest retail store - tor a list of retail partners, see here: https://www.publicmobile.ca/en/on/store-locator

Then keep the one in the mail for a spare.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: No receiving SIM card

HALIMACS — Sat, 20 Feb 2021 18:56:29 GMT

@franciscotn wrote:
I bought a SIM card on Feb 14th, but till now I haven't got. How could I look for where my SIM card is? Is it out of delivery?

thank you

@franciscotn

We are customers like you on this Community forum and can't help with delivery dates and/or when Public Mobile might have shipped it out. We can at least hope that once ordered, Public Mobile get's them 'out the door' within a day.

As others have stated, postal service is slow, and likely won't get much better while this pandemic is being 'managed'.

If you're in a real need for one earlier, try the locations which may stock them if in your area. Having a spare SIM (when the mailed one arrives) is always handy should a future SIM problem occur.

Good Luck!

Re: No receiving SIM card

Triguy — Sat, 20 Feb 2021 19:40:20 GMT

You can order them through

https://canadiancellsupplies.com.

If you are in the GTA, they offer pickup option.

Re: No receiving SIM card

BKNS27 — Sat, 20 Feb 2021 20:13:16 GMT

It took 10 working days for my PM SIM to arrive to the westcoast from CCS.

@franciscotn it is only 6 days. It maybe take awhile by snail mail.