topic Re: Getting an Invoice in Get Support

Getting an Invoice

BLH — Tue, 04 Jan 2022 18:39:31 GMT

I got an invoice with no problem last month. This month the mods have increasing demands on the info I have to supply them to get a simple invoice. My account number or phone number gives them all the info they need.

Is this PM's way of refusing to give invoices?

Re: Getting an Invoice

Samianauman — Wed, 12 Apr 2017 03:55:56 GMT

Do u request for invoice or last month it came itself

Re: Getting an Invoice

NDesai — Wed, 12 Apr 2017 04:10:38 GMT

~~As long as i know, they don't provide any invoice apart from the Payment History available in the self-serve account.~~

EDIT: Keep reading

Re: Getting an Invoice

Samianauman — Wed, 12 Apr 2017 04:01:35 GMT

That's what I thought I never received any invoice I usually check my credit card transactions history

Unless you send them a request to get a invoice but I heard it's take time to get invoice if u put a request and you do need to send details about account holder I believe

Re: Getting an Invoice

computergeek541 — Wed, 12 Apr 2017 04:08:54 GMT

@BLH wrote:
I got an invoice with no problem last month. This month the mods have increasing demands on the info I have to supply them to get a simple invoice. My account number or phone number gives them all the info they need.

Is this PM's way of refusing to give invoices?

They will give an invoice, and they are required to if it is requested by the customer as they are collecting provicial and federal sales taxes. However, it doesn't happen automatically, and the subscriber has to specificly request it. With that said, the receipt may be nothing more than amounts topped up, HST/GST/PST and Public Mobile's HST registration number.

Re: Getting an Invoice

Samianauman — Wed, 12 Apr 2017 04:07:54 GMT

@computergeek541 thx for confirming that's what I thought

To obtain invoice customer do required to send a request

Re: Getting an Invoice

BLH — Wed, 12 Apr 2017 04:24:49 GMT

Doesn't any read before replying to a post? I got an invoice with no problem after requesting one last month.

I requested one this month. I have 3 seperate requests for information for PM. Each request required more information that they already have. I DID NOT have to go through this last month.

Re: Getting an Invoice

Samianauman — Wed, 12 Apr 2017 04:27:49 GMT

How do you send a request by emailing or send a private msg

Re: Getting an Invoice

Samianauman — Wed, 12 Apr 2017 05:50:20 GMT

Here's what I get after do I little research here's a link for you http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Invoice-Request/m-p/129630

After checking that I found out that best way to get a quick invoice is by sending private msg to mod dept @Shazia_K with your account n phone number along request to email your invoice hopefully they will send you one by email in a day or two

Re: Getting an Invoice

MoreYummy — Wed, 12 Apr 2017 06:22:02 GMT

Only way to get invoice is through MOD, And hope they reply, which they normally do. 😄

Re: Getting an Invoice

will13am — Wed, 12 Apr 2017 12:00:20 GMT

The invoice connundrum is an artifact of how carriers in this country handle prepaid accounts. Public Mobile is merely going with the flow.

Re: Getting an Invoice

CaNuCk07 — Wed, 12 Apr 2017 12:58:28 GMT

In this age of evreything online, and paperless billing, it seems the monthly invoice has gotten lost in the shuffle.

Re: Getting an Invoice

Mary_M — Wed, 12 Apr 2017 13:20:32 GMT

Hey @BLH,

Thank you for raising concern with us!

We are required to ask these questions for validation and verification purposes. It's always important to make sure that we have the correct information!

Regards

Mary