topic Re: payment in Get Support

payment

tigger1 — Wed, 05 Jan 2022 22:20:59 GMT

hi my account is on autopay so the money is on my credit card and i paid it this morning but it saying my plan expired please help

Re: payment

Triguy — Wed, 28 Oct 2020 14:59:44 GMT

Does your service still work ? If it does then ignore the message. It usually takes a few hours in your renewal date to process and change back to active.

Re: payment

darlicious — Wed, 28 Oct 2020 15:10:43 GMT

@tigger1

Your account still says expired? You must be having a late renewal. It will go to suspended next and then back to active. As long as you have service this is perfectly normal. Once your data resets you will know when your new 30 days of service begins.

Re: payment

TNauss — Thu, 29 Oct 2020 17:37:25 GMT

I am trying to put my new card in to pay my bill

Re: payment

JoyLuck — Thu, 29 Oct 2020 17:39:36 GMT

@TNauss wrote:
I am trying to put my new card in to pay my bill

You can do this in self service.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: payment

Triguy — Thu, 29 Oct 2020 17:40:21 GMT

If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa Debit Card’. accepted credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Re: payment

esjliv — Thu, 29 Oct 2020 17:42:26 GMT

Hello @TNauss ,

DELETED - yes as @JoyLuck posted.