topic Re: self serve portal in Get Support

self serve portal

toa — Wed, 05 Jan 2022 22:20:38 GMT

anyone else experiencing very slow connection while using the portal these few days?

Re: self serve portal

HALIMACS — Fri, 19 Feb 2021 15:21:22 GMT

@toa wrote:
anyone else experiencing very slow connection while using the portal these few days?

The self-serve portal is ALWAYS very slow.

Public Mobile really should focus on improving this for customers.

Some have reported that clearing cache and cookies, or using incognito mode, may help. I haven't found that. Others have tried different browsers - i've tried MS Edge & Google Chrome, neither are much different.

It takes me anywhere from 10-30 seconds to access self-serve account.

Re: self serve portal

Triguy — Fri, 19 Feb 2021 15:21:43 GMT

It can be slow especially during the day. I just tried and was able to log in.

Re: self serve portal

HALIMACS — Fri, 19 Feb 2021 15:23:39 GMT

@Triguy

I thought so too, however I've logged in day or night and there seems to be little difference.

I just timed it to 15 seconds from tapping the LOGIN button - not bad for mid-late morning.

Re: self serve portal

softech — Fri, 19 Feb 2021 16:42:00 GMT

I would say always slow.....

it takes me around 30 - 40 seconds all the time to login, changing tab would be another 20 sec.

I guess this is "3G speed" for Self-Serve too 😁

Re: self serve portal

HALIMACS — Fri, 19 Feb 2021 16:48:28 GMT

@softech wrote:
I would say always slow.....

it takes me around 30 - 40 seconds all the time to login, changing tab would be another 20 sec.

I guess this is "3G speed" for Self-Serve too 😁

Guess so - it's an all around service experience with an A+ for consistency when it comes to speed of access/service!!!

I just did it again - still about 15 seconds.

I think some folks may hit Login repeatedly, or stop the loading and reload. They could be doing that for a very long time if they don't wait for the load to complete. Kinda like hitting the crosswalk button repeatedly ....

Re: self serve portal

gpixel — Sat, 20 Feb 2021 00:04:35 GMT

pm will not be able to fix the self serve unless the whole system is shut down and rebuilt from the bottom up. they are probably running on a 5mb or slower connection. a company I was working at also had this same issue. they built their network around a 5mbit connection. at the time it was good, but it quickly became obsolete. to fix it they would of had to shut everything down and that wasn't an option.

Re: self serve portal

RosieR — Sat, 20 Feb 2021 00:24:20 GMT

@HALIMACS lol A+ for consistency huh? That's funny 😂

Re: self serve portal

Bear2 — Sat, 20 Feb 2021 04:20:23 GMT

@toa Wednesday my self serve portal was very slow. I just exited out and tried again later and it was normal. I've always thought it was on the slower side.