topic Re: Dra not working in Get Support

Dra not working

Chancewood21 — Wed, 05 Jan 2022 22:20:26 GMT

Why is my internet not working my data

Re: Dra not working

Triguy — Mon, 26 Oct 2020 11:49:17 GMT

Log into your account and if no data is remaining then you have used it up. You can purchase a 1GB for $15. If there is an amount then check your APN settings.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-do-you-know-if-APN-settings-is-correct/m-p/605186#M124896

Also try rebooting your phone.

Re: Dra not working

darlicious — Mon, 26 Oct 2020 13:17:21 GMT

@Chancewood21

What's the make and model of your phone? Can you send and recieve MMS (picture texts)?

Re: Dra not working

geopublic — Mon, 26 Oct 2020 14:23:30 GMT

@Chancewood21 Check your APN settings.

Re: Dra not working

Staliger — Mon, 26 Oct 2020 16:58:44 GMT

@Chancewood21 more info would be helpful. Did it work before? Did you check your self-service account? Is there any data information written there? Maybe you used all your data.