topic Re: Creating An Account in Get Support

Creating An Account

TJordanov — Wed, 05 Jan 2022 22:20:23 GMT

The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?

Re: Creating An Account

dabr — Fri, 19 Feb 2021 01:45:14 GMT

@TJordanov wrote:
The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?

@TJordanov You'll need to submit a ticket to moderators via chatbot bubble bottom right of screen and follow prompts or click the envelope icon top right and send a private message to Moderator_Team. The password reset email arrives within minutes so make sure to check your inbox regularly including junk folder.

Re: Creating An Account

NDesai — Fri, 19 Feb 2021 01:47:38 GMT

@TJordanov Did you activate online or at a retail store? If at a store, you must create an account here: https://selfserve.publicmobile.ca/self-registration/

If you activated online yourself, then check your email accounts and see which email address you used during activation. There is a possibility you used a wrong email address. In that case only moderators can make changes after verifying your account. To contact them, follow one of the two methods:

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Creating An Account

esjliv — Fri, 19 Feb 2021 02:10:44 GMT

HI @TJordanov ,

If you have been a customer previously, and your Public Mobile account has been suspended for more than 90 days, then you lost your phone number and Public Mobile account number.

This would be why you cannot get into your SELF SERVE.

But, If you are new to Public Mobile then I am guessing your SELF SERVE account was not created yet....see @NDesai post.

Re: Creating An Account

HALIMACS — Fri, 19 Feb 2021 02:19:11 GMT

@TJordanov wrote:
The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?

Presume you're referencing your self-serve account (for the mobile service), and not the Community account for community-related activities?

If you forgot the e-mail address for your self-serve login, check back on your most-used e-mail address accounts to see which got e-mails from Public Mobile. That's most likely the one used to activate.

Another place to look would be on your Community profile - click your Community avatar, then go under My Settings, your e-mail address for the Community account is listed there. Perhaps it's that one you activated service with?

Re: Creating An Account

toa — Fri, 19 Feb 2021 05:52:04 GMT

first make sure you have or remember the correct credentials, also ensure your caps is not locked (password is case sensitive)

Re: Creating An Account

TheGx — Fri, 19 Feb 2021 06:58:10 GMT

@TJordanov :Did you get account created or get into your account? Follows up here in this thread you created and let us how if you figured things out.

Re: Creating An Account

TJordanov — Fri, 19 Feb 2021 15:49:11 GMT

Resolved! Had to have a moderator reset the account

Re: Creating An Account

anhlh73 — Thu, 20 May 2021 23:42:55 GMT

I bought a SIM 2 months ago using auto-payment with my Credit card. I forgot to open an account using my email address. The SIM is lost after several calls. Now my credit card was charged with a monthly fee for pre-paid SIM of PUBLIC mobile.

How can I stop service payment using neither an active SIM nor My Account?

Re: Creating An Account

Anonymous — Thu, 20 May 2021 23:44:41 GMT

@anhlh73 : If you remember your 4 digit PIN then you can dial 18554public from any phone and toggle off autopay.

Otherwise you'll need to contact the moderators.

Re: Creating An Account

esjliv — Thu, 20 May 2021 23:47:50 GMT

@anhlh73 wrote:
I bought a SIM 2 months ago using auto-payment with my Credit card. I forgot to open an account using my email address. The SIM is lost after several calls. Now my credit card was charged with a monthly fee for pre-paid SIM of PUBLIC mobile.

How can I stop service payment using neither an active SIM nor My Account?

@anhlh73

Did you buy a SIM and package or something through https://canadiancellsupplies.com/ ?

If you did not receive the SIM from them, you are going to have to contact them directly, here: https://canadiancellsupplies.com/pages/contact-us

If you purchased a SIM card through Public Mobile, you can contact them through the Moderators here.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Creating An Account

anhlh73 — Thu, 20 May 2021 23:50:49 GMT

I will try to "dial 18554public" option, but how to dial alphabet letters using keypad?

Re: Creating An Account

esjliv — Fri, 21 May 2021 00:07:28 GMT

@anhlh73 wrote:
I will try to "dial 18554public" option, but how to dial alphabet letters using keypad?

@anhlh73

Do you know the phone number that was activated? You can find that out on your Self Serve account,

Have you created a Self Serve account? If not you can do that here: https://selfserve.publicmobile.ca/self-registration/

18554public = 1-855-478-2542

Re: Creating An Account

anhlh73 — Fri, 21 May 2021 00:15:04 GMT

Thanks. I stopped Autopay using phone number and PIN

Re: Creating An Account

Anonymous — Fri, 21 May 2021 00:21:12 GMT

@anhlh73 : Excellent. But your service is still active until it expires again seeing as how you just renewed it.

So now you need another SIM. Then you'll need to ask the moderators to change the SIM on your account to the new SIM. Then you can create your account.

If you think the SIM might end up in somebody elses hands then you might want to ask the moderators to suspend the account.