topic Re: Mobile data not working. in Get Support

Mobile data not working.

Marareesor18 — Wed, 05 Jan 2022 22:20:11 GMT

Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for all this and not even having access to it. I can’t find anyway to actually talk to somebody who works for the company. Is there anyway to talk to somebody who can fix this?

thanks Mara

Re: Mobile data not working.

RossN — Sun, 25 Oct 2020 17:45:19 GMT

@Marareesor18 wrote:
Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for all this and not even having access to it. I can’t find anyway to actually talk to somebody who works for the company. Is there anyway to talk to somebody who can fix this?

thanks Mara

@Marareesor18

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue data not working
you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: Mobile data not working.

Marareesor18 — Sun, 25 Oct 2020 17:46:48 GMT

Thanks I really appreciate it, I will try this.

Re: Mobile data not working.

Gunner123 — Sun, 25 Oct 2020 17:48:31 GMT

@Marareesor18 wrote:
Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for all this and not even having access to it. I can’t find anyway to actually talk to somebody who works for the company. Is there anyway to talk to somebody who can fix this?

thanks Mara

@Marareesor18 eight months? what type of phone are you using? what plan are you on?

Re: Mobile data not working.

hairbag1 — Sun, 25 Oct 2020 18:20:07 GMT

@Marareesor18...

back in the summer, @gpixel suggested you make sure data is actually turned on. Can you please confirm that it is.

Setting / Cellular/data enabled.

Re: Mobile data not working.

popping — Sun, 25 Oct 2020 18:33:41 GMT

@Marareesor18 wrote:
Thanks I really appreciate it, I will try this.

While you are waiting for moderator to help you, try your PM SIM card on another know working phone to determine where is the issue:

1. PM account issue OR

2. Your phone hardware issue.

Re: Mobile data not working.

kb_mv — Sun, 25 Oct 2020 18:55:34 GMT

@Marareesor18 wrote:
Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works.

@Marareesor18 8 months without data, no one on here suggested you contact a moderator before now? Crazy!