topic Struggling to activate another SIM Card in Get Support

Struggling to activate another SIM Card

MikeMucaila — Wed, 05 Jan 2022 22:20:07 GMT

Hello,

I am trying to activate a second line.

I am already a customer and bought the new SIM card for my wife using my account meaning my name, address that is the same, email..... but the system keeps telling me this email already exists. What should i do?

Re: Struggling to activate another SIM Card

dabr — Thu, 18 Feb 2021 22:05:51 GMT

@MikeMucaila wrote:
Hello,
I am trying to activate a second line.
I am already a customer and bought the new SIM card for my wife using my account meaning my name, address that is the same, email..... but the system keeps telling me this email already exists. What should i do?

@MikeMucaila Your wife's account needs her own email. One email/number per account. You can use an alias of your email for her account if you have gmail address.

Edit: You need to activate a new account for her using a different (or alias) email for her number using the new SIM. You can use the same CC for both accounts and same login password, however.

Re: Struggling to activate another SIM Card

hTideGnow — Thu, 18 Feb 2021 23:08:37 GMT

You probably know, the most important part in this process:

use your own referral code for your wife's new activation 🙂

Good Luck!!

Re: Struggling to activate another SIM Card

toa — Fri, 19 Feb 2021 05:56:17 GMT

the system won't allow you to have 2 numbers under the same account (email), so just sign up with another email, you're still getting the referral yourself

Re: Struggling to activate another SIM Card

BKNS27 — Fri, 19 Feb 2021 07:44:58 GMT

@MikeMucaila It is a great move as per softech_live using your referral code on your wife's SIM activation to get $10 credit and $1 every 30 day.

Re: Struggling to activate another SIM Card

DonT7 — Sat, 20 Feb 2021 00:35:31 GMT

Tryng to activate another SIM card for my wife's phone but when I try it says the SIM is not valid.

Re: Struggling to activate another SIM Card

JK8 — Sat, 20 Feb 2021 00:40:03 GMT

@DonT7 wrote:
Tryng to activate another SIM card for my wife's phone but when I try it says the SIM is not valid.

Try again in hour, but clear browser cache and go incognito/private mode or you can contact the live chat line for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If your credit card has been charged, then put sim in your phone and reboot.