topic Re: Problem logging in in Get Support

Problem logging in

mrcapistrano81 — Wed, 05 Jan 2022 22:19:51 GMT

its telling me that my username doesn’t exist. And I’m trying to update the payment for my daughters phone.

Re: Problem logging in

Triguy — Sat, 24 Oct 2020 18:32:18 GMT

Try using a different browser and incognito mode. Also try to clear your cache and cookies then reboot. If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Problem logging in

Dock_King — Sat, 24 Oct 2020 19:27:26 GMT

Are you using your Daughters username/Email? there is only one email per account allowed

Re: Problem logging in

Staliger — Sat, 24 Oct 2020 19:59:15 GMT

@mrcapistrano81 make sure that you enter the correct email and password. Try to use Forgot password feature. If still didn't help, contact moderators, and they will help😉