topic Re: "No Service" iPhone SE (2nd Gen) in Get Support

"No Service" iPhone SE (2nd Gen)

MsDrix — Wed, 05 Jan 2022 22:19:50 GMT

I bought my phone a week ago and have been using it successfully with the old SIM card from Telus while I waited for my PM SIM card to come.

I activated my account and set everything up last night but there is no connection to the network using this SIM.

I have tried EVERYTHING that has been suggested on these help pages (update iOS, restart, reset all network connections, etc) and have submitted a ticket but I'm still hoping to get it working before the end of the day.

Please help!

Re: "No Service" iPhone SE (2nd Gen)

MsDrix — Sat, 24 Oct 2020 17:23:07 GMT

Also should have mentioned that I tried the SIM in my old phone (iPhone 6s) and it gave the same "no service" message...

Re: "No Service" iPhone SE (2nd Gen)

kselmak — Sat, 24 Oct 2020 17:28:57 GMT

Can you check if you typed your sim number correctly, I know you can't see the whole thing only 4 last digits

Report your phone lost, then found, then restart see if that helps

Most likely you will just need to wait for moderators

Re: "No Service" iPhone SE (2nd Gen)

MsDrix — Sat, 24 Oct 2020 17:51:40 GMT

Thanks for the suggestion. I've got a help ticket in progress... if that doesn't get me anywhere I'll try your "lost" idea.

🙂

Re: "No Service" iPhone SE (2nd Gen)

popping — Sat, 24 Oct 2020 18:08:55 GMT

@MsDrix

While you are waiting for moderator, connect your SE to iTune running from PC to update PM specific carrier file. Then restart your SE.

Good luck and welcome to PM.

Re: "No Service" iPhone SE (2nd Gen)

LurganIeUk — Sat, 24 Oct 2020 18:25:06 GMT

@kselmak wrote:
Can you check if you typed your sim number correctly, I know you can't see the whole thing only 4 last digits

OP is using a Sim from another working phone.

Perhaps SIM card is needing a PUK unlock. The new iPhone if bought in Canada should be unlocked.

Re: "No Service" iPhone SE (2nd Gen)

kselmak — Sat, 24 Oct 2020 18:40:24 GMT

@LurganIeUk

If the phone works with Telus it should be working with pm.

This sounds to me like unactivated sim. I was wandering really if the one sim was activated but another one used. Slim chances but I've seen it happen

Re: "No Service" iPhone SE (2nd Gen)

MsDrix — Sat, 24 Oct 2020 18:46:38 GMT

Thanks for the suggestion - I'm in the process of trying it - my computer no longer has iTunes so I'm working on it!

Re: "No Service" iPhone SE (2nd Gen)

MsDrix — Sat, 24 Oct 2020 18:48:04 GMT

The phone is indeed unlocked - the PM SIM card isn't working at the moment - still trying!

Re: "No Service" iPhone SE (2nd Gen)

LurganIeUk — Sat, 24 Oct 2020 18:49:52 GMT

@kselmak wrote:
@LurganIeUk
If the phone works with Telus it should be working with pm.
This sounds to me like unactivated sim. I was wandering really if the one sim was activated but another one used. Slim chances but I've seen it happen

But have read here...sometimes changing a sim phone to phone locks the sim? I can’t say I have ever experienced or seen that happen.

Re: "No Service" iPhone SE (2nd Gen)

MsDrix — Sat, 24 Oct 2020 18:50:20 GMT

The old sim (Telus) is still working (had to make a phone call so I tried it) so I'm going to presume that the port-in didn't happen the way it was supposed to.

Thanks for your suggestion - I think it's definitely something to do with the sim and the transfer from Telus to PM

Re: "No Service" iPhone SE (2nd Gen)

MsDrix — Sat, 24 Oct 2020 18:52:38 GMT

I've had success moving my Telus SIM card from the old phone to the new one without any difficulties. The PM card didn't work in the new phone from the start and I only tried it in the old phone this morning (12+ hours after activating my PM account) so I don't think that's the issue her.

Re: "No Service" iPhone SE (2nd Gen)

LurganIeUk — Sat, 24 Oct 2020 18:52:59 GMT

You need help. The port I did from Telus to PM took seconds.