topic Re: Telephone bill invoice in Get Support

Telephone bill invoice

akwhole — Wed, 05 Jan 2022 22:19:49 GMT

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.

Re: Telephone bill invoice

RossN — Thu, 18 Feb 2021 16:50:37 GMT

@akwhole wrote:
It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.

@akwhole hi that would be great but this being a third tier service I can't see that happening

Re: Telephone bill invoice

JK8 — Thu, 18 Feb 2021 16:51:53 GMT

@akwhole wrote:
It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.

That is wishful thinking. I doubt this will happen. There are so many other bugs they need to fix.

Re: Telephone bill invoice

akwhole — Thu, 18 Feb 2021 16:54:57 GMT

That makes sense, but I was told to wait for 30 days to get the invoice. Could you please at least short the waiting time? Most of us are asking for the invoice for emergency situation.

Re: Telephone bill invoice

hTideGnow — Thu, 18 Feb 2021 17:03:35 GMT

I doubt this will happen. They try to cut cost on anything 😞

Not sure if you need the invoice monthly, since it takes time for them to prepare , it's better to request quarterly or semi-annually.

Re: Telephone bill invoice

Gunner123 — Thu, 18 Feb 2021 17:03:41 GMT

@akwhole wrote:
That makes sense, but I was told to wait for 30 days to get the invoice. Could you please at least short the waiting time? Most of us are asking for the invoice for emergency situation.

@akwhole most folks want it for tax purposes hardly an emergency

Re: Telephone bill invoice

HALIMACS — Thu, 18 Feb 2021 17:09:21 GMT

@akwhole wrote:
That makes sense, but I was told to wait for 30 days to get the invoice. Could you please at least short the waiting time? Most of us are asking for the invoice for emergency situation.

@akwhole

We're all customers just like you. We can't affect anything with Public Mobile unless we 'mobilize' and make known our displeasure... mostly even that doesn't work.

If you're looking for an ETA, you'll have to ask the moderators:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Telephone bill invoice

Staliger — Thu, 18 Feb 2021 17:08:51 GMT

@akwhole nothing we can do to speed up the receiving invoice. Just wait patiently. If it is for tax purposes, there is still plenty of time.

Re: Telephone bill invoice

Luddite — Mon, 22 Feb 2021 18:36:07 GMT

@akwhole Just a small FYI: PM does not send invoices but will send "proof of payment". As such, they are lovely for your records but may not meet CRA's requirements if you are audited.

Re: Telephone bill invoice

AE_Collector — Mon, 22 Feb 2021 18:49:38 GMT

I just request a “receipt” to cover January 1 through December 31. I don't believe it took that long t receive it, they just advise that you allow that much time.

AE_Collector

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

Re: Telephone bill invoice

akwhole — Mon, 22 Feb 2021 18:59:18 GMT

Thanks for reply. There is no way we can get the invoice, right?

Re: Telephone bill invoice

computergeek541 — Mon, 22 Feb 2021 19:32:03 GMT

@akwhole wrote:
Thanks for reply. There is no way we can get the invoice, right?

As mentioned earlier, you need to ask Public Mobile for the tax receipt.

Re: Telephone bill invoice

AE_Collector — Tue, 23 Feb 2021 01:59:17 GMT

@akwhole

The link I posted earlier suggests what to do and shows an example of what you will receive.

AE_Collector