topic Not receiving simcard in Get Support

Not receiving simcard

tengchh — Wed, 05 Jan 2022 22:19:37 GMT

I ordered a simcard from Public Mobile website but the card has still not arrived. What can I do?

Thanks!

Re: Not receiving simcard

JK8 — Thu, 18 Feb 2021 01:08:59 GMT

@tengchh

There are currently delays. May take up to 3 weeks.

https://productioncommunity.publicmobile.ca/t5/Announcements/Courier-Delays/td-p/647439

Can you use the store finder to buy one locally and then keep the other one in the mail as a spare?

https://www.publicmobile.ca/en/bc/store-locator

Re: Not receiving simcard

will13am — Thu, 18 Feb 2021 01:16:53 GMT

@tengchh , as already noted there are delays in shipping SIM cards. If eventually you do receive the order, you can click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.

Re: Not receiving simcard

tengchh — Thu, 18 Feb 2021 02:52:02 GMT

I see. Thanks for the info.