topic Re: Agent contacting me in Get Support

Agent contacting me

sherri8 — Wed, 05 Jan 2022 22:19:30 GMT

Hi I am just wondering I don't want to be a bother but what is the usual time to hear from an Agent about an issue. It has been 24 hrs now. I have not heard from anyone. Thank you

Re: Agent contacting me

BKNS27 — Thu, 18 Feb 2021 00:40:48 GMT

@sherri8 What is your issue? This community may help you.

Re: Agent contacting me

BKNS27 — Thu, 18 Feb 2021 00:43:50 GMT

You can pm a mediator at PM at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Agent contacting me

sherri8 — Thu, 18 Feb 2021 00:44:59 GMT

Hi I am waiting to find out why I did not receive my Sim Cards with my phone purchases. I was told last evening I would be contacted, I am just getting a bit frustrated, waiting. Im sure their are people ahead of me. Thank you for asking

Re: Agent contacting me

HALIMACS — Thu, 18 Feb 2021 00:46:06 GMT

@sherri8

No bother.

Did you submit a ticket using the chatbot in the lower right hand corner while signed into the Community account associated with your Mobile account?

I would recommend using the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now. Follow the prompts to submit a ticket.

Re: Agent contacting me

HALIMACS — Thu, 18 Feb 2021 00:49:04 GMT

@sherri8 wrote:
Hi I am waiting to find out why I did not receive my Sim Cards with my phone purchases. I was told last evening I would be contacted, I am just getting a bit frustrated, waiting. Im sure their are people ahead of me. Thank you for asking

I suspect the phones and SIM's may ship from different locations.

There have been serious delays with mail delivery for several months. I'd give it as much as 3 weeks, though it should be sooner.

Re: Agent contacting me

sherri8 — Thu, 18 Feb 2021 00:49:05 GMT

Hi I will try both of these suggestions seems I tried this and it wouldnt let me in said verify account I am still lost on this website lol Thank you to both

Re: Agent contacting me

HALIMACS — Thu, 18 Feb 2021 00:50:33 GMT

@sherri8 wrote:
Hi I will try both of these suggestions seems I tried this and it wouldnt let me in said verify account I am still lost on this website lol Thank you to both

Best to do it through account verification, @sherri8

Response time is generally much faster.

Re: Agent contacting me

gpixel — Thu, 18 Feb 2021 01:16:36 GMT

@sherri8 did you check your private message inbox? that's how customer support communicates with its customers. they won't text or call you. in your situation you may have to wait for one more day

Re: Agent contacting me

sherri8 — Thu, 18 Feb 2021 01:26:09 GMT

Hi Thank you Just for the heck of it. Where would I find my private message box?

Re: Agent contacting me

JK8 — Thu, 18 Feb 2021 01:27:18 GMT

@sherri8 wrote:
Hi Thank you Just for the heck of it. Where would I find my private message box?

Top right corner you will see the envelope icon.

Re: Agent contacting me

HALIMACS — Thu, 18 Feb 2021 01:27:27 GMT

@sherri8 wrote:
Hi Thank you Just for the heck of it. Where would I find my private message box?

While signed into your Community account, it's the Envelope icon between the bell and your user avatar in the upper right hand of the screen.

Re: Agent contacting me

sherri8 — Thu, 18 Feb 2021 01:28:20 GMT

Thank you

Re: Agent contacting me

sherri8 — Thu, 18 Feb 2021 01:29:15 GMT

Thank You

Re: Agent contacting me

darlicious — Fri, 26 Feb 2021 03:56:28 GMT

@sherri8

Its a learning process but hang out and find your way it will make your experience with public mobile a much more pleasant one. If you are getting anxious about activating before the end of a promotion you can always purchase sim cards from a local retailer or look into Canadian Cell Supplies for additional savings on activations and cheap or free sim cards.

BTW....just tap the "@" key for usernames to pop up so you can tag the person you are responding to.....or keep typing til their name appears.