topic Number Porting Failed - What now? in Get Support

Number Porting Failed - What now?

Orah4917 — Wed, 05 Jan 2022 22:19:24 GMT

My number porting failed, but the weird thing is I get calls on my old sim, but get texts via my new sim. (Good thing I have an old phone).

If I make an outgoing call via my public sim, and it says its my number, but I can't get calls to my public sim.

Need help, thanks.

Re: Number Porting Failed - What now?

esjliv — Wed, 17 Feb 2021 23:52:57 GMT

Hello @Orah4917 , - Welcome!

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Occasionally, do one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: Number Porting Failed - What now?

WinterLove — Fri, 19 Feb 2021 23:20:00 GMT

See user335's tip below - this is what worked for me today.