topic registering for self serve in Get Support

registering for self serve

jnwilliam — Wed, 05 Jan 2022 22:19:23 GMT

How do I register without a public mobile number. I am trying to activate my sim, but I would like a 514 (Montreal) area code

Re: registering for self serve

Dunkman — Wed, 17 Feb 2021 23:00:32 GMT

@jnwilliam

You will need to activate a PM Sim card/account to make a self service account. If you activate at home, you will automatically make a self service account with email address as login and you would choose your own password on activation. If you activate in store, you will need to return home and activate a self service account at home.

Re: registering for self serve

jnwilliam — Wed, 17 Feb 2021 23:01:42 GMT

thanks

Re: registering for self serve

HALIMACS — Wed, 17 Feb 2021 23:07:33 GMT

@jnwilliam wrote:
How do I register without a public mobile number. I am trying to activate my sim, but I would like a 514 (Montreal) area code

Hi @jnwilliam

Do you mean you're porting a number from another provider and you don't want Public Mobile to choose a number for you? Or, that you're not in the Montreal area but would like a Montreal based area code?

Your options for phone numbers will depend on the location registered on the activation process.

After the number is assigned, you're permitted once change per 30 days, free of charge.

I'd recommend reading this document and below is where on self-serve you can change your number:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: registering for self serve

will13am — Wed, 17 Feb 2021 23:30:12 GMT

@jnwilliam , if you are activating online yourself and not at a store, the steps are generally as laid out in this illustrated guide. Phone number selection is covered.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

Re: registering for self serve

DarianDNewell — Wed, 03 Mar 2021 07:58:42 GMT

Do you have any more questions?