topic Re: Change AutoPay date in Get Support

Change AutoPay date

Charlene-S — Wed, 05 Jan 2022 22:19:18 GMT

Hello,

So I have autopay for my phone but for some reason, it is the exact date that the payment itself is due.

When public mobile tries to charge for the month I end up have no funds in my account and my account freezing because autopay did no go through early enough.

Is there any way to change the autopay so the funds can be in my account one day prior to the payment due date?

Thanks!

Re: Change AutoPay date

Triguy — Fri, 23 Oct 2020 16:23:18 GMT

Payment dates are on a 30 day cycle.

Re: Change AutoPay date

JoyLuck — Fri, 23 Oct 2020 16:23:59 GMT

@Charlene-S wrote:
Hello,

So I have autopay for my phone but for some reason, it is the exact date that the payment itself is due.
When public mobile tries to charge for the month I end up have no funds in my account and my account freezing because autopay did no go through early enough.
Is there any way to change the autopay so the funds can be in my account one day prior to the payment due date?

Thanks!

Autopay sometimes fail. To prevent you from losing service, the recommendation from the PM forum is to make a payment a few days before your renewal date to cover the cost of the plan. The renewal will take the money out of your Available Funds and you can leave your cc on file for the $2 autopay reward.

Re: Change AutoPay date

Charlene-S — Fri, 23 Oct 2020 16:25:45 GMT

Okay, thanks!

Re: Change AutoPay date

AE_Collector — Fri, 23 Oct 2020 18:45:13 GMT

Are you certain your phone quit working or did you just notice the Plan Suspended message online during the renewal? If the later, it didn't really quit working and you just need to ignore that while things are renewing... it is just the way it works around here.

AE_Collector