topic Re: Help - data not working in Get Support

Help - data not working

Kdog — Tue, 04 Jan 2022 18:39:16 GMT

I was a legacy customer and just switched over to a current 90 day plan (6gb data). But my data doesn't seem to be working. It worked b4 with my $40 legacy plan. Do I need to change something on my phone??

Re: Help - data not working

Pier — Tue, 11 Apr 2017 17:01:27 GMT

Hi @Kdog

Sorry to hear that, I think you might need the help of a moderator. Just send a private private message to one of our moderators @Shazia_K, @Mary_M. One will assist you asap.

Yours,

Re: Help - data not working

mimmo — Tue, 11 Apr 2017 17:12:00 GMT

Best thing to do is check

1) data is enabled on phone (sounds silly but...)

2) check APN Settings

3) login to self seve and check that you have the data addon

Re: Help - data not working

Luddite — Tue, 11 Apr 2017 17:31:31 GMT

Chack out this article: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Still a problem? Let us know make/model of your phone for specific ideas.

Re: Help - data not working

ShawnC13 — Tue, 11 Apr 2017 17:48:14 GMT

Double post

Re: Help - data not working

ShawnC13 — Tue, 11 Apr 2017 17:47:23 GMT

@Kdog, first of all welcome to the non Legacy and award eligible plans. All good recommendations above but I would also login to selfserve and check to make sure that the data has been added to the plan that you have chosen.

Re: Help - data not working

Kdog — Tue, 11 Apr 2017 17:51:23 GMT

Thanks for the article. My APN settings seen to match the article. The data was working on the legacy plan and I haven't changed any settings on my phone. I have Samsung galaxy note 5.

I also checked that the add on is there and data is turned on as someone else mentioned.

Sent a PM to a mod

Re: Help - data not working

Samianauman — Tue, 11 Apr 2017 19:31:13 GMT

As u said u already pm the mod Thry will look after the issue for you it's probably a system glitch from pm side it will get fixed up no worries