topic Re: changing phone number in Get Support

changing phone number

Yhache — Wed, 05 Jan 2022 22:19:07 GMT

from koodo to public

Re: changing phone number

RossN — Wed, 17 Feb 2021 20:30:37 GMT

@Yhache wrote:
from koodo to public

you need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue port koodo number

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: changing phone number

Yhache — Wed, 17 Feb 2021 20:37:43 GMT

thank you

Re: changing phone number

Triguy — Wed, 17 Feb 2021 20:38:19 GMT

You would need to keep your account active during the porting process and then it will be closed automatically after the port has been completed.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: changing phone number

chrallard — Wed, 17 Feb 2021 21:00:00 GMT

Re: changing phone number

RosieR — Wed, 17 Feb 2021 21:20:08 GMT

Hi @chrallard do you have the same problem as the original poster? If so, please read the replies above. If you have a different issue, please start a new thread, so other members of the community could help you more.

Welcome to Public Mobile

RosieR

Re: changing phone number

TheGx — Wed, 17 Feb 2021 22:42:51 GMT

@Yhache :Since RossN answered your question in the above reply posted, you should mark this thread you created as solved by clicking on the accepted solution button above the post, doing so will help others in future who have same question.

Re: changing phone number

TheGx — Thu, 18 Feb 2021 01:53:33 GMT

@Yhache :Thank you for marking your thread as solved, but you've clicked the wrong button, there is an accepted solution button above every post not only mine - so you should choose the post that helped you most, which in this case is the post by @RossN where he posted right under your original post and you replied thank you.

Re: changing phone number

RosieR — Thu, 18 Feb 2021 02:10:11 GMT

@TheGx it must be your lucky day lol 😃

Re: changing phone number

TheGx — Thu, 18 Feb 2021 07:24:14 GMT

@RosieR :Heh heh, got the accepted solutions market cornered!

Re: changing phone number

Support — Thu, 18 Feb 2021 15:22:58 GMT

Its really easy, make sure you don't close your Koodo before attempting the port. Go to the public mobile sim activation page once you have bought your Public Mobile sim from London Drugs etc, then you can activate online. During the process you will be asked if you have a number to port. You will need to know your current network provider account number and security pin number to begin the port. You will receive a message from your current provider usually within an hour after replying YES to the text message to allow the port. Once this si done wait for your old providers sim to lose service. At this point you can remove it and install your new Public Mobile Sim card and you can begin a new cheaper mobile life on Public Mobile! Welcome 🙂

Re: changing phone number

Yhache — Thu, 18 Feb 2021 16:25:56 GMT

I have my wife signed up and we are all good Thanks