topic Re: can not access to self service after activation in Get Support

can not access to self service after activation

mdshafiqulislam — Wed, 05 Jan 2022 22:18:30 GMT

Can not access to self service after activation. Showing the email address is not good. But it seems 1st month payment already taken from the credit card, but the sim not activated yet.

Re: can not access to self service after activation

TheGx — Tue, 16 Feb 2021 22:33:18 GMT

@mdshafiqulislam :If you already created self serve account and don't remember password press the forgot password button.

Re: can not access to self service after activation

mdshafiqulislam — Tue, 16 Feb 2021 22:34:08 GMT

Clicked forgot button, but showing the email address not registered!

Re: can not access to self service after activation

TheGx — Tue, 16 Feb 2021 22:34:35 GMT

@mdshafiqulislam : If you've never logged in to self serve before, you'll still have to create new self serve account by pressing create account button.

Re: can not access to self service after activation

TheGx — Tue, 16 Feb 2021 22:36:18 GMT

@mdshafiqulislam :So you've complete brand new activation using the online activation process here on this website? Use the email used on that activation to create new self serve account.

Re: can not access to self service after activation

TheGx — Tue, 16 Feb 2021 22:38:36 GMT

What kind phone you using? Is that phone brand new or used before with other phone company? What model is your phone? Is it unlocked phone? Try power off phone then on again.

Re: can not access to self service after activation

mdshafiqulislam — Tue, 16 Feb 2021 22:48:51 GMT

When I am trying to create self-serve account, asking for phone number first, but as I am providing the phone number showing invalid !

Re: can not access to self service after activation

mdshafiqulislam — Tue, 16 Feb 2021 22:51:11 GMT

The phone should be good. Seems the sim not registered yet. Need to wait to be registered?

Re: can not access to self service after activation

Dunkman — Tue, 16 Feb 2021 23:25:47 GMT

@mdshafiqulislam wrote:
The phone should be good. Seems the sim not registered yet. Need to wait to be registered?

@mdshafiqulislam

Did you activate at home or in store? If you activate at home, you should have created a self service account with your email address as the login for your self service account. If you activated in store, you will need to create a self service account when you get home.

https://selfserve.publicmobile.ca/self-registration/

Also, did you activate a new Public mobile phone number or did you port over from another company?

Activation of new number should be quick, while porting over from another mobile company can take several hours.

If your credit card was charged, try re-booting your phone with SIM card.

Re: can not access to self service after activation

mdshafiqulislam — Wed, 17 Feb 2021 00:03:19 GMT

I am trying from home. When I am trying again by the sim card seems I could choose a phone number again but previous number not working. Not sure what is going on. Will I try again? But will chare again from my credit card right?

It could be good if I talk with customer service rep. Not sure what to do.

Re: can not access to self service after activation

hTideGnow — Wed, 17 Feb 2021 00:44:35 GMT

@mdshafiqulislam wrote:
I am trying from home. When I am trying again by the sim card seems I could choose a phone number again but previous number not working. Not sure what is going on. Will I try again? But will chare again from my credit card right?

It could be good if I talk with customer service rep. Not sure what to do.

if they have charged you, your account was activated. You would not be able to activate on the same SIM card. It happened to me before , too

just wait for the activation to go through. Usually it is within 2 hours but some people got it in 4 hours on a busy day. In the mean time, keep rebooting your phone every 30 mins to confirm if it activated

Re: can not access to self service after activation

Dunkman — Wed, 17 Feb 2021 00:49:23 GMT

@mdshafiqulislam wrote:
I am trying from home. When I am trying again by the sim card seems I could choose a phone number again but previous number not working. Not sure what is going on. Will I try again? But will chare again from my credit card right?

It could be good if I talk with customer service rep. Not sure what to do.

@mdshafiqulislam

If you were charged for the plan, don't try again.

If it has been more than a couple of hours since you were charged, I would contact moderator for account help. Moderators are PM employees who can fix accounts.

o contact moderator via 2 methods:

Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can not access to self service after activation

DarianDNewell — Wed, 03 Mar 2021 09:30:28 GMT

If you're contacting mods through SIMon make sure to tell the bot that you want to talk to a person pronto so you don't get stuck in a circle trying it the same things.

I'd suggest pm.

Re: can not access to self service after activation

cellphoneuser1 — Wed, 03 Mar 2021 09:31:39 GMT

@DarianDNewell wrote:
If you're contacting mods through SIMon make sure to tell the bot that you want to talk to a person pronto so you don't get stuck in a circle trying it the same things.

I'd suggest pm.

PM gets you worse service. Use SIMon.